Member Engagement Specialist

Ktvaecu • Knoxville, TN

3d

About The Position

The Member Engagement Specialist initiates and maintains contact with current and potential members through telephone, letters, emails, and direct mail. The role presents and explains Credit Union products and services, including direct deposit, share accounts, electronic banking, lending products, certificates of deposit, and Individual Retirement Accounts, and follows up to support member needs. The specialist responds promptly to member inquiries and needs, promotes products and services through cross-selling, and provides information to management about successful business development methods and actual or potential problems. The position also makes credit decisions within loan policies and guidelines and handles loan applications in compliance with Credit Union policies, procedures, and federal regulations. The specialist maintains accurate transaction entries, reviews relevant policies and procedures annually, compiles information for management reports as needed, and represents the Credit Union professionally while meeting attendance and teamwork expectations.

Requirements

• High school diploma or general education degree (GED).
• Related experience and/or training.
• Lending experience required.
• Cross-selling experience required.

Responsibilities

• Initiate and maintain contact with current and potential members through telephone, letters, emails, and direct mail.
• Present and explain Credit Union products and services, including direct deposit, share accounts, electronic banking, lending products, certificates of deposit, and Individual Retirement Accounts, and provide appropriate follow-up.
• Respond to members’ needs in a timely manner, including returning phone calls and answering emails.
• Analyze, identify, and report successful business development methods to the manager.
• Make sound credit decisions within loan policies and guidelines to maintain the loan portfolio at an acceptable level of delinquency.
• Ensure approved loans are signed within twenty days of closing.
• Take appropriate action on incomplete, denied, and counter-offer applications in compliance with Credit Union policy, procedures, and federal regulations.
• Maintain computer accuracy when entering transactions.
• Review relevant policies and procedures annually.
• Promote products and services by cross-selling to meet members’ needs.
• Keep the Member Engagement Manager informed of actual or potential problems.
• Compile information for management reports as needed or requested.
• Follow all Credit Union policies, procedures, and regulations.
• Represent the Credit Union professionally, including in appearance, behavior, and performance.
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• Perform other duties as assigned.

Benefits

• Employer-paid health and dental insurance monthly premiums.
• Accrual of PTO leave.
• Employer-matched 401(k), with a 50% match up to 6% of employee contributions.
• Employer-paid group life insurance and long-term disability benefits.
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals.
• Paid holidays and paid training.
• Potential pay increases through additional training opportunities.
• Opportunity to earn incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED