Member Engagement Representative

YMCA of Greater Kansas City • Kansas City, MO

1d

About The Position

The Member Engagement Representative is a welcoming first point of contact for YMCA members, participants, guests, and prospective members. The role provides in-person and phone assistance, gives tours, answers questions, supports membership and program transactions, and helps visitors learn about the center’s programs, classes, services, and volunteer opportunities. The representative also maintains an inviting welcome center and lobby, responds courteously to member concerns, and promptly communicates safety concerns, repairs, and incidents to the team.

The YMCA of Greater Kansas City describes its culture as cause-driven, welcoming, genuine, hopeful, nurturing, and determined, with a focus on helping people belong and become and making the community stronger.

Requirements

• At least 16 years old.
• Genuine interest in connecting with people from all backgrounds and walks of life.
• Strong communication skills in person and on the phone.
• Calm, patient approach when a member is frustrated.
• Ability to multitask and stay organized in a fast-paced, high-energy environment.
• Basic math skills for handling cash and fees accurately.
• Confidence learning new software and technology.
• Ability to work independently and use good judgment with minimal supervision.
• No prior experience required; training will be provided.

Responsibilities

• Greet members, participants, and guests warmly in person and on the phone.
• Give tours to prospective members and introduce them to programs, classes, and volunteer opportunities.
• Stay informed about activities at the center to answer questions about programs, classes, and services.
• Answer phones and direct calls and visitors to the appropriate person.
• Check in members and verify visits using the membership system.
• Process membership and program transactions and maintain an accurate, balanced cash drawer.
• Listen to member concerns and handle complaints in a friendly, courteous manner.
• Promptly alert the team to safety concerns, needed repairs, incidents, or accidents.
• Keep the welcome center and lobby clean, organized, and inviting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed