Member Concierge

Hammer and Nails - Denver Capitol Hill•Quinte West, ON

12d•$20 - $35•Onsite

About The Position

As a Member Concierge at Hammer & Nails, you drive our premier guest experience as the heartbeat and first impression of our shop. Your mission is to deliver unpretentious elevated hospitality focused entirely on the details. We are looking for dedicated professionals who take immense pride in their craft, ensuring every guest leaves feeling like they were the only person who mattered.

Requirements

Sales capability and operational polish are required.
Welcoming Energy: A naturally warm, positive presence that puts guests and teammates instantly at ease.
Growth Mindset: A genuine curiosity and appetite to keep learning and improving every single day.
Pride in the Craft: A personal commitment to doing things right, completely, and with immaculate care every single time.
Intuitive Care: The ability to read a room, anticipate what a guest or teammate needs, and seamlessly deliver it.
Self-Awareness: An understanding of your own impact on the energy around you, and the maturity to manage it with professionalism.
True Character: A rock-solid moral compass. Doing the right thing, especially when no one is watching.
Sales & Tech Proficiency: Proven track record or natural confidence in sales, upselling, and membership closing, alongside savviness with point-of-sale and scheduling systems.
Location & Availability: Must have reliable transportation to the shop and availability to work a schedule that includes evening and weekend shifts.
Industry Experience: Minimum of 2 years of active, professional experience in a premium salon, hospitality, retail, boutique fitness, or other upscale guest service environment.
Communication Polish: Exceptional verbal communication skills and a natural, authentic ease when interacting with a professional, discerning clientele.
Physical Stamina: Ability to stand, move, and stay dynamically active through a standard 8-hour shift, and comfortably lift up to 25 lbs as needed to support shop operations.
Legal Status: Must be legally authorized to work in the United States.

Responsibilities

Orchestrate the lounge experience by executing seamless check-in and check-out rituals with grace, delivering custom beverage hospitality, and ensuring guests feel instantly known and relaxed.
Conduct detail-oriented guest welcome consultations to explain the wellness benefits of our multi-service menu, showcase retail product lines, and confidently drive recurring club membership enrollment.
Act as "Air Traffic Control" utilizing booking software to manage appointments, confirm bookings, and optimize schedule efficiency for maximum service provider productivity.
Maintain a spotless, ultra-clean lounge and front-of-house environment, executing routine sanitization processes that strictly satisfy brand benchmarks and operational standards.
Arrive prior to your shift with ample time to fully prepare the shop according to standard operating procedures. Assist with inventory checks, stock retail displays, wash and fold shop linens, and collaborate seamlessly with our service team to keep the entire shop interior flawless.
Commit to ongoing education by mastering membership benefits, service menu knowledge, inventory management, and mandatory brand-specific operational training modules.
Proudly wear and maintain approved shop apparel to anchor our upscale, sophisticated, and polished environment.