Member Concierge

Southern Land Company Careers • Franklin, TN

5d • Onsite

About The Position

Southern Land Company’s Westhaven Golf Club, one of the top family centric private clubs in the Nashville area, is currently seeking a highly motivated, customer service focused professional. Westhaven’s service vision of “Creating connections and lasting memories through genuine service at an escape that feels like home” challenges their associates to use their passion for their craft to provide the members and guests with an unforgettable experience. Associates receive competitive pay, Southern Land’s best in class benefits, and career growth. The Member Concierge serves as a key point of contact for members and guests, delivering a warm, professional, and attentive experience. This role primarily supports morning and daytime operations, assisting with reservations, member services, and providing hands-on support to the Food & Beverage team during lunch service and early-day activities.

Requirements

• High school diploma or GED required
• Previous customer service or hospitality experience preferred
• Basic proficiency in Microsoft Office applications
• Strong service mindset with a genuine desire to assist members
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Comfortable being on feet for extended periods
• Ability to read and speak English to effectively perform job duties

Responsibilities

• Greet all members and guests with a welcoming and service-oriented attitude
• Answer incoming phone calls, direct calls appropriately, and take accurate messages when needed
• Manage tee times, dining reservations, and other member bookings
• Perform host/hostess duties during lunch service, including seating and guest flow management
• Handle all to-go orders efficiently and accurately
• Assist Food & Beverage team with table maintenance, including watering, clearing, and resetting
• Support event setup and breakdown as needed
• Provide members with general club and community information
• Maintain regular and reliable attendance
• Perform additional duties as assigned by management

Benefits

• Competitive pay
• Southern Land’s best in class benefits
• Career growth
• Health insurance
• Vision insurance
• Dental insurance
• 401k with a strong match
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED