Member Club House Server - Full Time

Trump Miami Resort Management LLC• Doral, FL, US, FL

About The Position

The Member Club House Server provides food and beverage service, including taking and delivering orders, in a friendly, courteous, helpful, timely, and professional manner to achieve a high level of guest satisfaction. The role involves preparing and maintaining the service station, greeting guests, explaining specials and promotions, recording and entering orders, retrieving and delivering food with appropriate condiments, replenishing beverages, checking guest satisfaction, offering desserts and specialty beverages, presenting and processing checks, and communicating with kitchen staff. The server must follow applicable liquor regulations and hotel procedures. The position also includes general cleaning, supporting bussers and food runners, setting and clearing tables and buffets, completing side work, responding to guest requests, answering telephone and room-service orders, attending meetings, and providing lateral support to hotel operations as needed. Associates may be required to work varying schedules based on hotel business needs and must maintain regular attendance, follow service standards, and use assigned personal protective equipment.

Requirements

High school graduation or equivalent is preferred.
One year of previous serving experience is preferred.
Prior hospitality experience is preferred.
Maintain a neat, clean, and well-groomed appearance.
Ability to perform the listed physical activities, including constant walking, stair climbing, reaching, grasping, vision, hearing, talking, and smelling; occasional crouching, bending, stooping, pushing, and pulling; and frequent lifting or carrying 10–40 pounds.
Food Handler Certification.
Responsible Vendors Training.
Follow state, federal, and corporate liquor regulations pertaining to service to minors and intoxicated guests.

Nice To Haves

High school diploma or equivalent.
One year of previous serving experience.
Prior hospitality experience.
CPR Training.
Additional language ability, particularly Spanish.
Slip-resistant safety shoes are preferred.

Responsibilities

Check the service station before, during, and after shifts for proper setup and cleanliness.
Greet guests courteously and explain specials and restaurant promotions.
Take guest orders, suggest additional items, repeat orders to confirm accuracy, and enter orders into the Point of Sale system according to department protocol.
Retrieve completed orders from the kitchen, confirm accuracy, and deliver orders with appropriate condiments.
Follow state, federal, and corporate liquor regulations when serving alcoholic beverages.
Replenish beverages and check guests’ overall satisfaction.
Offer dessert items and specialty beverages upon request.
Monitor guest satisfaction, present checks, and process checks according to hotel procedures.
Communicate with kitchen chefs and follow their rules, guidelines, and requests.
Perform general cleaning tasks using standard hotel cleaning products as assigned.
Assist bussers and food runners with transporting food, buffet setup and clearing, and setting, clearing, and resetting tables.
Complete assigned side work, including replenishing condiments and restocking side stands.
Answer telephone calls and take room-service orders, handle special guest requests, and greet and seat guests according to hotel guidelines as needed.
Attend required meetings and contribute to educational and communication processes.
Provide lateral support to hotel operations when needed, escalating to a manager if the requested support could risk guest dissatisfaction.
Maintain regular attendance, a neat and well-groomed appearance, and knowledge of service standards.
Use assigned personal protective equipment and report defective, damaged, lost, or ill-fitting equipment to a manager.
Understand, support, and participate in the elements of the Trump Cornerstones.