Lead Server - Member Club House

Trump Miami Resort Management LLC• Doral, FL, US, FL

10d

About The Position

The Lead Server supervises the food and beverage team in the member clubhouse and works with the Director of Operations and Clubhouse Manager to ensure seamless dining-room operations. The role includes supporting staff performance, maintaining service standards and member satisfaction, and keeping management informed of operational challenges. Associates may be required to work varying schedules based on business needs and to provide lateral service to support guest satisfaction. The position requires regular attendance and the ability to perform essential functions with or without reasonable accommodation.

Requirements

High school graduate or equivalent required.
One to two years of experience.
Ability to read English and comprehend guest requests, memos, reservations, promotional materials, event orders, and similar written materials.
Ability to communicate orally in English with staff and outside entities; some positions also require English reading and writing ability.
Ability to remember, recite, and promote service offerings.
Ability to handle guest complaints and concerns positively by listening, demonstrating empathy, and providing proactive solutions.
Ability to perform essential job functions with or without reasonable accommodation.
Regular attendance is essential.
Ability to walk constantly; climb stairs, crouch/bend/stoop, reach, grasp, and push/pull frequently; and lift or carry up to 40 pounds frequently.
Ability to use required PPE when duties involve potential health or safety risks.

Nice To Haves

Licenses or certificates preferred.
Responsible Vendors Training preferred.
CPR Training preferred.
Safety shoes, slip resistant, are preferred.
Demonstrated team-building experience.
Knowledge of computer operating systems.
Ability to work outdoors.

Responsibilities

Liaise with the Director of Operations and Clubhouse Manager to ensure seamless operation of the member clubhouse dining room.
Train and evaluate member clubhouse staff.
Walk through facilities to ensure support areas are neat, organized, and compliant with approved setups.
Maintain supplies at established par levels and within the specified budgets for relevant line items.
Ensure clubhouse staff comply with operating standards and member-interaction standards.
Maintain dining-room sections so tables are serviced according to standards.
Coach and motivate the team to achieve revenue and member-satisfaction goals.
Participate in monthly departmental meetings and provide feedback on accomplishments and opportunities.
Ensure members follow clubhouse protocols, including hat and cellphone policies; monitor member behavior and follow TIPS training processes and procedures.
Conduct a smooth and efficient last call.
Monitor the daily checklist to ensure side jobs are completed promptly.
Keep management informed of challenges.
Provide lateral service when called upon, unless doing so could create a risk of guest dissatisfaction; notify a manager in that case.
Support team building, use computer operating systems, and work outdoors as required.
Assimilate into the Trump National Doral-Miami Cultural Foundation by understanding, supporting, and participating in the Trump Cornerstones, and demonstrate working knowledge of service standards.
Follow safety requirements for assigned personal protective equipment, report defective or lost PPE, and maintain a neat, clean, and well-groomed appearance.