Member Care Representative (Hybrid- Greenbelt, MD)
About The Position
Educational Systems FCU is seeking an energetic, self-motivated professional with a positive attitude and excellent interpersonal and communication skills to join its fast-paced, high-call-volume Contact Center. The Member Care Representative supports the member experience by providing service and helping members identify financial solutions suited to their needs. The representative assists members promptly and courteously by phone, chat, email, and other communication channels, answering questions and resolving issues. This role requires a 40-hour variable schedule, with hours between 8:00 a.m. and 6:05 p.m. EST Monday through Friday and 8:00 a.m. to 2:05 p.m. EST on Saturdays.
Requirements
- High school diploma or equivalent (GED).
- At least one year of experience working in a financial institution.
- Experience selling and cross-selling products or services.
- Ability to work in a fast-paced environment and use available resources to help members.
- Excellent member service skills, including strong verbal and written communication skills.
- Ability to demonstrate patience and professionalism when dealing with members.
- Functional knowledge of Microsoft Office products.
- Ability to perform routine mathematical calculations.
- Ability to function in a call center environment and use standard office equipment.
Nice To Haves
- Previous contact center experience.
Responsibilities
- Engage with members to understand their individual needs and offer financial products, services, or resources.
- Listen to members, identify their needs, and provide solutions quickly and professionally.
- Handle a high volume of customer interactions while maintaining a positive, helpful attitude.
- Navigate multiple systems and applications while keeping conversations engaging and efficient.
- Turn challenging member situations into positive experiences.
- Work collaboratively as part of a supportive team.
- Provide prompt and courteous assistance through phone, chat, email, and other communication channels; answer questions and resolve issues.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
