About The Position

The Medical Assistant supports departmental functions aligned with PM Pediatrics’ mission, vision, and goals. In a pediatric urgent care setting, the Medical Assistant assists with primary patient care based on individual patient needs and within the scope of practice, under the physician’s direct supervision. The role also maintains effective working relationships with patients and families, physicians, employees, volunteers, and vendors. The position provides clinical and administrative support to providers, patients, and office operations, and contributes to patient care, service recovery, and a clean, well-stocked clinical environment. The listed compensation range is $17–$27 per hour; actual rates may vary based on experience, qualifications, and location.

Requirements

  • High school diploma or GED.
  • Prior experience and/or education as a Medical Assistant.
  • Knowledge of EKG placement and processing in children.
  • Ability to obtain laboratory tests via nasal swab and venipuncture.
  • Professional and friendly demeanor.
  • Strong communication and organizational skills.
  • Prior pediatric experience.
  • Ability to multitask in a fast-paced environment.
  • Comfort with computers and the Microsoft Office Suite.
  • Willingness to learn medical software.

Nice To Haves

  • Venipuncture experience is preferred.
  • Experience with medical records is preferred.

Responsibilities

  • Provide clinical and administrative support for providers, patients, and office operations.
  • Greet and register patients as they arrive.
  • Obtain medical history, vital signs, and patient intake information.
  • Prepare patients for X-rays.
  • Perform and document routine laboratory tests, such as throat and urine cultures.
  • Irrigate wounds and assist with wound care.
  • Assist with quality control testing in the laboratory.
  • Assist with patient care within the scope of practice as part of the patient care team.
  • Keep examination rooms and front reception stocked with adequate supplies.
  • Maintain order and cleanliness in the waiting room.
  • Follow standard safety practices and precautions.
  • Respond to patients in distress and notify the medical team, including the nurse, urgent care technician, and physician.
  • Follow policies and procedures and report needed changes to the management team.
  • Protect patient confidence and keep patient care information confidential.
  • Take ownership of challenging requests and explore opportunities to add value to the role.
  • Assist patients with complaints and take an active role in service recovery when needed.
  • Perform other duties as needed, including applying splints and assisting the nurse and/or provider with other medical procedures.
  • Provide exceptional customer service.
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