Admission Manager MD/DC-Greenbelt, MD

Chapters Health System•Washington, DC

8d•$96,104 - $143,041

About The Position

The Admission Manager oversees intake and referral processing services and supervises Admission Team Nurses and professionals. The manager monitors staff performance, provides feedback, mentoring and education, and works with the team to meet the needs of the medical community, patients and families while achieving regional performance indicators. The role oversees admission availability and referral outcomes, supports staff with complex clinical cases, monitors timeliness and effectiveness of admissions, and collaborates with Referral Center Leadership and Regional Directors on performance reporting and improvement. It also ensures compliance with applicable laws, regulations, accreditation standards, organizational policies and standards of care; supports accurate clinical documentation and quality audits; and oversees staff scheduling, recruitment support, onboarding, performance reviews, coaching, escalation protocols and education. The manager is responsible for achieving productivity expectations and ensuring accurate, timely staff assignments and payroll entries. The position is based in a business-office environment and requires proficient computer use, including patient health information systems and Microsoft Office applications. The role requires the physical and emotional capacity to perform nursing functions and work with patients and families, including in situations involving death and dying.

Requirements

At least 5 years of RN nursing experience in medical/surgical, acute care, ICU, ER, oncology, home health or hospice.
At least 3 years of hospice nursing experience.
At least 1 year of management experience.
RN qualification from an accredited nursing program.
Current licensed RN status in at least one of the District of Columbia, Maryland or Virginia.
Strong oral and written communication skills in English.
Ability to organize and manage projects within defined timeframes and budgets.
Ability to work independently and as part of a team in a fast-paced environment.
Excellent interpersonal and collaborative skills.
Strong organizational skills, including the ability to anticipate, delegate and follow up.
Ability to manage multiple tasks and stressful situations with a positive attitude.
Strong work ethic and attention to detail.
Clinical competence and compliance skills to triage referrals appropriately.
Leadership and mentorship capabilities.
Ability to perform a thorough nursing assessment.
Proficient computer skills and ability to learn and use a patient health information system and Microsoft Office; comfort with Excel, Teams, Outlook and other technology applications.
Ability to apply common-sense understanding to written or oral instructions and solve problems involving several concrete variables in standardized situations.
Ability to perform essential functions with or without reasonable accommodations, including seeing, hearing, grasping, lifting, speaking, sitting and walking.
Mental and emotional ability to work with death and dying; maturity, customer-service skills and flexibility to work with individuals under stress.
Ability to work in a fast-paced, changing environment and under pressure and deadlines, and to recognize and appreciate workplace diversity.
Ability to meet the described physical demands, including occasionally standing, walking, handling objects, reaching, and pushing, pulling or lifting/carrying up to 50 pounds; required vision abilities include close, distance, color and peripheral vision, depth perception and focus adjustment.
Consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy.

Nice To Haves

RN, BSN.

Responsibilities

Oversee intake and referral processing services and supervise Admission Team Nurses and professionals.
Monitor team-member performance and provide feedback, mentoring and education.
Manage the admission availability resource calendar and align admission visit availability with referral volume and conversion metrics.
Serve as a role model, mentor, instructor and resource for the team; maintain professional competence through ongoing development and education.
Participate in quality improvement activities, the QAPI program and hospice in-service training.
Monitor and collaborate on inquiry-to-start-of-care timeliness and appointment effectiveness; assist Regional Directors with reporting and presentation of admission metrics.
Provide clinical guidance to Admission Team RNs handling complex cases and situations.
Ensure compliance with applicable federal, state and local laws and regulations, CHAP accreditation standards, Conditions of Participation, and organizational standards, policies and procedures.
Communicate with physicians about patient conditions; implement physician orders through documentation and communication with staff, patients, caregivers or facilities, and use appropriate resource services.
Conduct introductory 90-day and annual performance reviews for assigned team members.
Support clinical documentation standards and assist with quality audits using tools such as the Admissions Audit tool and IDT meetings and documentation.
Evaluate daily schedules and assignments for Admission Team RNs and professionals.
Assist the Regional Director with staffing assessments, recruitment, interviews and hiring decisions in collaboration with Human Resources.
Orient new staff to the team after HR and clinical orientations; coach and counsel Admissions RNs; coordinate staff participation in education programs.
Create, manage and evaluate clinical escalation protocols for complex admission decisions.
Identify and recommend improvements to care delays, internal communications and the admissions process.
Hold quarterly staffing meetings to review performance indicators, quality scores and organizational or team updates.
Meet productivity standards and ensure accurate, timely clinical staff assignments and payroll entries.