Admission Manager MD/DC-Greenbelt, MD

Capital Caring•Greenbelt, MD

8d•Onsite

About The Position

The Admission Manager oversees intake and referral processing services and supervises the Admission Team Nurses and other professionals. The manager monitors team performance, provides feedback, mentoring, education, and clinical guidance, and collaborates with the team to meet the needs of the medical community, patients, and families while achieving regional key performance indicators. The role manages admission availability and scheduling, monitors referral and admission outcomes, supports regulatory and quality compliance, and works with regional leadership to improve timeliness and effectiveness of admissions. The manager also supports hiring, staff orientation and development, performance reviews, clinical escalation processes, quality audits, and accurate assignment and payroll processes. The position requires an active RN license in the District of Columbia, Maryland, and/or Virginia, and at least five years of RN experience, including at least three years in hospice nursing and one year of management experience. The role is performed in an office environment with computers, printers, copy/fax machines, and telephones. The noise level is usually light to moderate, and the building is temperature-controlled. The listed compensation range is $96,103.54–$143,040.51. The position requires consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy.

Requirements

At least five years of RN nursing experience in one or more of these settings: medical/surgical, acute care, ICU, ER, oncology, home health, or hospice.
At least three years of hospice nursing experience.
At least one year of management experience.
RN degree from an accredited nursing program.
Licensed RN in at least one of the District of Columbia, State of Maryland, or Commonwealth of Virginia.
Strong oral and written communication skills in English.
Ability to organize and manage projects within defined timeframes and budgets, work independently and collaboratively in a fast-paced environment, and manage multiple tasks and stressful situations.
Excellent interpersonal, collaboration, organization, anticipation, delegation, and follow-up skills.
Strong work ethic, attention to detail, leadership, and mentorship abilities.
Clinical competence and compliance sufficient to triage referrals appropriately and perform thorough nursing assessments.
Ability to work with death and dying, maintain maturity and flexibility with individuals under stress, work under pressure and deadlines, and recognize and appreciate workplace diversity.
Proficient computer skills, ability to learn and use a patient health information system, and ability to use Microsoft Office programs; comfort with Excel, Teams, Outlook, and other technology applications is essential.
Ability to apply common-sense understanding to written or oral instructions and address problems involving several concrete variables in standardized situations.
Ability to perform essential functions such as seeing, hearing, grasping, lifting, speaking, sitting, and walking, with or without reasonable accommodations.
Consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy.

Nice To Haves

RN, BSN.

Responsibilities

Own the admission availability resource calendar and ensure admission visit availability meets referral volume and conversion metrics.
Mentor, instruct, and serve as a resource for team members; support professional development and maintain current nursing knowledge.
Participate in quality improvement activities, the QAPI program, and hospice-sponsored in-service training.
Monitor and analyze inquiry-to-start-of-care timeliness and appointment effectiveness with Referral Center Leadership.
Assist Regional Directors with reporting and presentations of admission outcome metrics.
Provide clinical guidance to Admission Team RNs on complex cases and situations.
Ensure compliance with applicable laws and regulations, CHAP accreditation standards, Conditions of Participation, and organizational standards, policies, and procedures.
Communicate with physicians regarding patient conditions and implement physician orders through documentation and communication with staff, patients, caregivers, or facilities.
Use appropriate resource services, including ambulance, IV therapy, DME, inpatient facilities, and agencies, to implement orders.
Conduct introductory 90-day and annual performance reviews for assigned team members.
Support clinical documentation quality and reimbursement regulatory standards using tools such as the Admissions Audit tool and IDT meetings and documentation.
Assist with quality audits to ensure quality care and compliance.
Evaluate daily schedules and assignments for Admission Team RNs and professionals.
Assist the Regional Director with staffing assessments, recruitment, interviews, and hiring decisions in collaboration with Human Resources.
Orient new staff to the team after HR and clinical orientations; coach and counsel Admissions RNs as needed.
Coordinate with Clinical Education staff to ensure assigned staff attend and receive education programs.
Create, manage, and evaluate clinical escalation protocols for complex admission decisions.
Identify opportunities to improve care delays, internal admission communications, and the admission process, and recommend improvements to the Regional Director.
Hold at least quarterly staffing meetings to review key performance indicators, quality scores, and organizational or team updates.
Meet expected productivity standards and ensure timely, accurate clinical staff assignments and payroll entries.