Customer Care Representative - HYBRID SCHEDULE

Lineage • Conklin, NY

3d • $16 - $27 • Hybrid

About The Position

The Customer Care Representative performs customer service duties, including processing customer orders, tracking product availability, and responding to customer inquiries and issues in a timely manner. The role works with warehouse, Inventory, and Operations teams to coordinate product availability, schedule daily shifts, address special client requests, and research inventory discrepancies. The position is described as a career-entry opportunity with potential for increased responsibilities and promotion.

Requirements

• A high school diploma or GED may be required depending on the facility.
• Excellent verbal and written communication skills; English may be required.
• Excellent organizational skills, including the ability to multitask and prioritize workload.
• Proficient computer skills, including Microsoft Office Suite.
• May be required to lift a minimum of 20 lbs./9 kgs.; the required weight may be greater depending on the facility.

Responsibilities

• Invoice and verify accounts accurately and in a timely manner.
• Verify inbound receipts for accuracy.
• Develop and maintain customer relationships professionally.
• Generate customer reports upon request, such as weekly or monthly late/bill reports.
• Coordinate product availability and daily shift schedules with the warehouse team.
• Coordinate special client requests with Operations and expedite when necessary.
• Serve as the first point of contact for resolving customer issues.
• Maintain and file documentation in an organized and comprehensive manner.
• Partner with Inventory and Operations to research inventory discrepancies and misplacements.

Benefits

• Medical, dental, basic life, and disability insurance benefits.
• 401(k) retirement plan.
• Paid time off.
• Annual bonus eligibility.
• A minimum of seven holidays throughout the calendar year.
• Opportunities for career development, increased responsibilities, and promotion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED