Customer Care Representative - HYBRID SCHEDULE

Lineage Logistics • Conklin, NY

2d • Hybrid

About The Position

The Customer Care Representative performs customer service duties, including processing customer orders, tracking product availability, and addressing customer inquiries and issues in a timely manner. The role works with warehouse, inventory, and operations teams to coordinate product availability, daily shift schedules, and special client requests.

This position is described as a hybrid schedule, Monday through Friday, 8:30 a.m. to 5:00 p.m. The listed pay range is $16.00–$26.59 per hour; the posting also states $20 per hour. Lineage describes the role as an opportunity to begin a career path, with the potential for greater responsibilities and promotions. The company says it values respect and team-member development and is committed to equal employment opportunity.

Requirements

• High school diploma or GED may be required depending on the facility.
• Excellent verbal and written communication skills; English may be required.
• Excellent organizational skills, including the ability to multitask and prioritize workload.
• Proficient computer skills, including Microsoft Office Suite.
• May be required to lift a minimum of 20 lbs./9 kg; the required weight may be higher depending on the facility.

Responsibilities

• Process customer orders, track product availability, and handle customer inquiries and issues in a timely manner.
• Invoice and verify accounts accurately and in a timely manner.
• Verify inbound receipts for accuracy.
• Develop and maintain customer relationships professionally.
• Generate customer reports upon request, such as weekly or monthly late/bill reports.
• Coordinate product availability and daily shift schedules with the warehouse team.
• Coordinate with Operations on special client requests and expedite when necessary.
• Serve as the first point of contact for resolving customer issues.
• Maintain and file documentation in an organized and comprehensive manner.
• Partner with Inventory and Operations to research inventory discrepancies and misplacements.

Benefits

• Medical insurance
• Dental insurance
• Basic life insurance
• Disability insurance
• 401(k) retirement plan
• Paid time off
• Annual bonus eligibility
• A minimum of 7 holidays throughout the calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED