Member Care Representative

Local Fare Jax Llc•Orange Park, FL

3d•$45,000 - $45,000

About The Position

Local Fare Jax is seeking a Member Care Representative to support members who receive locally sourced food from regional farmers and producers. The role is a trusted point of contact for new and existing members, helping them get started, answering questions, resolving order and delivery issues, and helping them get the most value from their membership. It involves listening carefully, finding solutions, following through, and ensuring members feel supported. The representative responds to member inquiries by phone and email, manages order adjustments before weekly fulfillment deadlines, maintains clear notes, and works with the team to address issues and improve the member experience. The schedule is Tuesday through Saturday. The position pays $45,000 per year and is full-time.

Requirements

Experience in customer service, hospitality, logistics, operations, administrative support, or a similar role.
Warm, clear, and calm communication.
Strong attention to detail and organization.
Dependability and consistency.
Strong problem-solving skills.
A genuine sense of ownership and follow-through.
Comfort learning and working in different systems.
Ability to prioritize when things get busy.
Interest in local food, community, or mission-driven work.

Responsibilities

Respond to member questions by phone and email with warmth, urgency, and professionalism.
Help new members feel confident and supported as they get started.
Resolve order, delivery, and account needs thoroughly and accurately.
Help members customize orders and get the most value from their membership.
Recognize when members need extra support and proactively seek solutions.
Take ownership of member concerns and follow them through to resolution.
Manage order adjustments before weekly fulfillment deadlines.
Keep clear notes so members receive consistent, personalized support.
Work closely with the team to solve issues and keep members informed.
Identify recurring concerns and help improve the member experience.