Customer Care Representative - Member Services

United Placement Group • Bradenton, FL

7d • Onsite

About The Position

UF Resources is hiring a full-time, on-site Customer Care Representative for Member Services in Bradenton, Florida. This phone-based role focuses on member relations and offers a growth path into settlement coordination. It is described as not being a call center job. The position is Monday through Friday, 8:00 AM to 4:30 PM, with no nights or weekends. Pay is based on experience and paid weekly.

Requirements

• At least 2 years of customer service or member-facing experience.
• A calm, patient phone manner and empathy for sensitive conversations.

Nice To Haves

• Background in legal services, insurance, financial services, probate, or estate planning.

Responsibilities

• Make follow-up and survey calls to members and request reviews.
• Explain Assured Care benefits and keep members informed about plan updates.
• Connect members with a network attorney for will updates, trust changes, and estate settlement.
• Handle inbound and outbound calls, resolve member questions, and maintain accurate case notes.
• With training, support families and successor trustees through estate settlement.
• Provide backup front desk coverage as needed.

Benefits

• Health insurance after 90 days.
• Dental insurance after 90 days.
• Vision insurance after 90 days.
• Life insurance after 90 days.
• Paid holidays.
• PTO and vacation.
• 401(k) with company match.
• Structured training and a clear growth path.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed