Member Services Representative

Crunch Fitness - Fit Fusion LLC•Algonquin, IL

7d•$13 - $18

About The Position

Join the opening team at a new Crunch Fitness owned and operated by Fit Fusion, LLC. Before the club opens, the Member Services Representative helps build community awareness, generate leads, and sell founding memberships through local business visits, community events, prospect follow-up, and other approved outreach. Once the club opens, the role continues with membership sales, member service, and daily club operations, including keeping the club clean and guest-ready. The role uses a listening-first approach to understand prospects’ needs and explain membership options, planned amenities, and presale offers accurately. It also supports member onboarding and retention, promotes upgrades and services, processes agreements and payments, maintains accurate records, and performs assigned cleaning and operational duties. Before opening, work may take place in the fitness club, at a designated presale workspace, or at local businesses and community events; outreach may be outdoors in varying weather. After opening, work takes place throughout an active fitness environment with varying noise levels. Duties include prolonged standing and walking, computer use, bending, reaching, and lifting or moving items up to 50 pounds. Reports to the General Manager, with daily direction and support from the Assistant General Manager and designated club leadership. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Must be at least 18 years old.
Comfortable approaching new people, visiting local businesses, participating in community events, conducting club tours, and asking for the sale.
Strong communication skills and ability to build rapport with a wide range of people.
Self-motivated, dependable, receptive to coaching, and comfortable working toward measurable goals.
Basic computer skills and ability to accurately enter prospect, membership, and payment information.
Willingness to perform member service, cleaning, and operational responsibilities once the club opens.
Availability to work the assigned schedule, which may include early mornings, evenings, weekends, and holidays.
CPR/AED certification required within 30 days of hire.

Nice To Haves

Sales or customer service experience preferred, ideally in fitness, retail, hospitality, or another service environment.

Responsibilities

Conduct local business visits, attend community events, and carry out other approved lead-generation activities.
Build relationships and excitement in the community about the new club.
Understand prospect needs and connect Crunch offerings to their interests and goals.
Explain membership options, planned amenities, and presale offers accurately.
Record lead information, follow up with prospects, address objections, and enroll members.
Meet lead-generation expectations and contribute to membership sales goals.
Participate in General Manager-led training, role-playing, and coaching and apply the learning.
Process membership agreements and payments accurately, keep the presale workspace organized, and support assigned opening preparations.
Welcome and check in members and guests, address account alerts, and answer calls and questions professionally.
Conduct personalized club tours, follow up with prospects, sell memberships, and achieve assigned sales goals.
Explain amenities, promote membership upgrades and retail products, and connect members with personal training and other services.
Support member onboarding and retention, assist with service requests, and refer concerns to club leadership when needed.
Process agreements, payments, and purchases accurately and maintain complete records in company systems.
Complete assigned cleaning and sanitizing duties and follow operational and shift checklists.
Promptly report safety or maintenance concerns.