Member Services Representative

YMCA of the Sandhills • Linden Oaks, NC

2d • $12 - $13 • Onsite

About The Position

The Member Services Representative delivers welcoming, professional service to members, guests, and program participants. The role responds to member and guest needs, promotes memberships and programs, supports member retention and belonging, and maintains a clean, organized lobby and working area. This is a part-time position located at 107 Carletta Cagle Drive in Cameron, North Carolina, with a flexible schedule that includes evenings and some weekends.

Requirements

• Must be at least 18 years old.
• Knowledge of computers and point-of-sale systems.
• Excellent interpersonal and problem-solving skills.
• Friendly and outgoing personality.
• Ability to work effectively with people of different backgrounds, abilities, opinions, and perceptions.
• Obtain First Aid, CPR PRO, and AED certifications within 90 days of hire.
• Adequate sight, speech, and hearing to communicate effectively with members and guests.
• Sufficient strength and agility to perform essential job functions, including lifting 10–15 pounds.
• Ability to perform duties that may involve standing for extended periods, sitting, walking, typing, talking, reaching overhead, and kneeling.
• Availability for a flexible schedule that includes evenings and some weekends.

Nice To Haves

• Previous customer service, sales, or administrative experience.

Responsibilities

• Provide customer service to members, guests, and program participants in person and by phone.
• Maintain a professional attitude and appearance at the facility.
• Give guided tours, sell memberships, update member accounts, and register participants for programs accurately.
• Build relationships with members and help them connect with one another and the YMCA.
• Address and resolve membership concerns; notify a supervisor about unusual situations or unresolved issues.
• Ask follow-up questions to gather details about situations.
• Monitor the facility and perform light cleaning as needed, including emptying trash cans, refilling wipes, and cleaning the Welcome Center area.
• Check member visits in Daxko to verify memberships are valid.
• Attend staff meetings and complete certifications and training as directed.
• Audit membership files during shifts.
• Keep the work environment clean and free of clutter.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed