Member Ambassador - Baker

ORANGE THEORY FITNESS•Denver, CO

5d•$19 - $19•Onsite

About The Position

The Member Ambassador assists with all front-of-house fitness studio operations and helps create a friendly, positive experience for members and guests. The role focuses on meeting and exceeding studio sales and membership performance indicators, including package offerings, memberships and renewals, retail and concession sales, and workout traffic. Ideal candidates have a passion for fitness, strong customer service skills, and basic sales experience.

Requirements

High school diploma.
Excellent interpersonal and customer service skills.
Solid verbal and written communication skills.
Detail-oriented and extremely organized, with the ability to multitask in a fast-paced environment.
Ability to identify, analyze, and develop solutions to problems.
Functional computer skills, including basic MS Office programs such as Word and Excel, internet use, and basic software use.
Ability to work and function in an ORANGE TEAM environment.
Ability to work a flexible schedule, including evenings and/or weekends.
Passion for health and fitness and helping others succeed.
Passion for continuous learning and a strong desire for career growth.
Previous sales experience and strong sales skills.

Nice To Haves

Experience working in a sales quota-bearing structure is highly preferred.

Responsibilities

Achieve daily, weekly, and monthly sales and membership goals.
Establish and maintain an effective referral program.
Maintain accurate records using established OTF sales systems.
Conduct telephone inquiries, follow-up calls, and customer care calls.
Lead studio previews for prospective clients and fitness program holders.
Greet members and guests promptly and enthusiastically to create a friendly, positive welcome.
Keep the lobby and front desk area organized and clean.
Process accurate cash and credit card transactions.
Complete timely follow-up and follow-through activities with prospective clients.
Respond to member requests, inquiries, and concerns with a sense of urgency.
Troubleshoot and resolve technical issues.
Onboard OTF clients using Client Intake Forms and FP Agreements.
Work closely with the Fitness Team to ensure processes are fulfilled.
Demonstrate a friendly, positive attitude and passion for OTF as a business.
Model and support OTF's values and culture.
Perform other duties as assigned by the supervisor.