Member Ambassador - Table Mesa
About The Position
Member Ambassadors assist with front-of-house fitness studio operations and are responsible for meeting and exceeding key performance sales indicators. These include package offerings, memberships and renewals, retail and concession sales, and maximizing workout traffic. Ideal candidates have a passion for fitness, strong customer service skills, and basic sales experience. The role involves welcoming members and guests, maintaining the lobby and front desk, processing transactions, following up with prospective clients, and supporting client onboarding. Member Ambassadors work closely with the Fitness Team and represent the studio’s values and culture.
Requirements
- Excellent interpersonal and customer service skills.
- Solid verbal and written communication skills.
- Detail-oriented and extremely organized, with the ability to multitask in a fast-paced environment.
- Ability to identify, analyze, and develop solutions to problems.
- Functional computer skills, including basic MS Office programs (Word and Excel), internet use, and basic software use.
- Ability to work and function in an ORANGE TEAM environment.
- Ability to work a flexible schedule, including evenings and/or weekends.
- Passion for health and fitness and helping others succeed.
- Passion for continuous learning and a strong desire for career growth.
- High school diploma required.
- Previous sales experience with strong sales skills.
Nice To Haves
- Experience working in a sales quota-bearing structure is highly preferred.
Responsibilities
- Achieve daily, weekly, and monthly sales and membership goals.
- Establish and maintain an effective referral program.
- Maintain accurate records using established OTF sales systems.
- Conduct telephone inquiries, follow-up calls, and customer care calls.
- Lead studio previews for prospects and/or fitness program holders.
- Greet members and guests promptly and enthusiastically with a smile.
- Maintain an organized and clean lobby and front desk area.
- Process accurate cash and credit card transactions.
- Provide timely follow-up and follow-through with prospective clients.
- Respond to member requests, inquiries, and concerns with a sense of urgency.
- Troubleshoot and resolve technical issues.
- Onboard OTF clients using Client Intake Forms and FP Agreements.
- Work closely with the Fitness Team to ensure processes are fulfilled.
- Demonstrate a friendly, positive attitude and passion for OTF as a business.
- Model and support OTF’s values and culture.
- Perform other duties as assigned by the supervisor.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
