MEIHSS Staffing Coordinator

Muckleshoot Indian Tribe•Auburn, WA

16d

About The Position

The MEIHSS Staffing Coordinator manages daily caregiver scheduling for Muckleshoot Elders In Home Services, supporting a large program with approximately 125 caregivers serving 65 client homes. The role ensures safe, consistent, and reliable in-home care for elders and vulnerable adults by coordinating coverage across shifts, including planned and unplanned absences, call-outs, and emergencies. It requires calm, sound decision-making in a fast-paced healthcare environment with frequent interruptions and changing priorities. The coordinator maintains staffing schedules, records, client files, and required documentation; communicates and collaborates with caregivers, nursing and administrative staff, leadership, contracted agencies, community leaders, clients, and families; and supports continuity and quality of care. The position may provide direct client support when needed, help with caregiver guidance and onboarding logistics, and coordinate transportation in emergencies. The role may also involve mandated reporting to Child & Family Services. Work may include irregular hours, nights, weekends, holidays, and on-call availability, including long shifts when scheduled.

Requirements

High school diploma or GED.
Certified Nursing Assistant (CNA) or Home Care Aide (HCA) certification required.
At least 3 years of experience in staff scheduling, staffing coordination, and administrative support in a healthcare setting.
Basic computer skills and ability to learn scheduling systems.
Valid Washington State driver's license.
Ability to communicate clearly and professionally verbally and in writing.
Ability to interact effectively with diverse populations and build culturally competent, non-judgmental, empowering relationships.
Ability to apply logic and sound reasoning to problem-solving and decision-making; gather and analyze information; exercise independent judgment; and present clear findings and recommendations.
Ability to plan, organize, and manage projects; maintain coordinated schedules; manage time efficiently; and maintain accurate records.
Ability to address and resolve conflict calmly, professionally, and with a solutions-focused approach.
Ability to maintain strict confidentiality, a positive work ethic, professionalism, and effective teamwork.
Ability to work independently and collaboratively in a fast-paced, high-stress environment with frequent interruptions and shifting priorities.
Knowledge of utilization review, quality assurance, and managed healthcare concepts; clinical and/or client assessment principles; elder care and in-home care practices; and HIPAA compliance requirements.
Proficiency in English, including proper grammar and written composition, and understanding of human behavior.
Knowledge of Native American culture and history to support culturally respectful, appropriate, and effective service delivery.
Ability to remain alert and responsive for extended periods, including shifts of up to 24 hours when scheduled for on-call availability.
Ability to continuously answer and monitor phone calls and respond promptly to urgent staffing situations.
Ability to work irregular hours, including nights, weekends, and holidays, as operational needs require.
Ability to use a telephone and computer frequently; sit, talk, hear, and use hands to finger, handle, or feel objects, tools, or controls continuously; and occasionally drive, stand, walk, climb, bend, kneel, grasp, reach, and push or pull up to 10 pounds.
Close vision and ability to adjust focus.

Nice To Haves

Experience working within a Tribal community.
Experience working with elderly people.

Responsibilities

Coordinate and maintain daily staffing schedules for approximately 125 caregivers across 65 client homes.
Evaluate staffing needs and recommend coverage to ensure adequate staffing for all shifts, including planned and unplanned absences.
Prepare daily staffing sheets and continually revise them as needed, following the master staffing schedule.
Fill open shifts promptly, including last-minute call-outs and emergencies.
Match caregivers with clients based on care needs and caregiver skill levels.
Step in to provide direct client or patient support when necessary to maintain safety and continuity of care until a scheduled caregiver arrives.
Communicate professionally with caregivers, nursing staff, leadership, contracted agencies, clients, families, and other care partners.
Track attendance, call-outs, and staffing patterns to support program needs.
Maintain accurate scheduling records, confidential client files, case records, service episode records, care plans, risk assessments, safety plans, and other required documentation.
Report concerns and incidents to management accurately and promptly.
Support compliance with program policies and healthcare staffing requirements.
Assist management with accurate scheduling information to support leave request decisions and staffing during absences.
Collaborate with contracted agencies and care team members to coordinate care plans and integrate services.
Support onboarding logistics, including scheduling new hires for shifts.
Evaluate staff, address performance issues appropriately, and monitor staff to improve services.
Provide guidance, coaching, and training support to caregivers, including documentation practices, and participate in performance review processes as needed.
Facilitate and coordinate transportation in emergency situations.
Prepare, organize, and maintain resources, reports, and statistical summaries.
Participate in meetings, workshops, and committees to exchange information and maintain professional knowledge.
Collaborate with community leaders, professional staff, consultants, Elders, and families to identify and meet home care needs, goals, and objectives.
Maintain confidential and positive working relationships with managers, staff, providers, departments, Elders, and their families.
Perform a wide range of office and field duties as needed in support of community service and member well-being.
As a mandated reporter, provide information to or file or write reports for Child & Family Services investigations when required.