Meeting Air Coordinator (MAC)/Group Air

BCD

9d • $54,000 - $68,000 • Remote

About The Position

The Meeting Air Coordinator (MAC)/Group Air is responsible for booking and/or ticketing airline reservations requested by client program participants. The role provides guidance to the client on services, qualifies meeting requests, supports event managers and meeting planners, and assists as needed to ensure successful meetings and events.

This is a remote, full-time position in the United States. Work schedules require flexibility and may include day, evening, overnight, weekend, and holiday shifts according to business needs. Preferred schedules and ongoing shift modifications may not be available.

The listed U.S. salary range is $54,000 to $68,000. Actual compensation depends on skills, qualifications, experience, and geographical location.

Requirements

• Travel agency experience and knowledge of the Sabre GDS.
• Meeting air coordination experience.
• Proficiency with Microsoft Office software, including Word, Excel, and Outlook.
• Excellent professional customer service and problem-resolution skills.
• Strong verbal and written communication skills in English.

Nice To Haves

• Experience working in a team environment.
• Working knowledge of database systems.

Responsibilities

• Serve as the main contact within the operations team for participant services related to an event.
• Support online registration through CVENT and online bookings through Concur.
• Use appropriate BCD tools, GDS, and systems to complete requests.
• Apply knowledge of airline supplier rules, including airline contracts held by the client or BCD.
• Complete assigned work to meet service-level agreements (SLAs) for assigned accounts.
• Work within customer budget guidelines and advise the Attendee Services Coordinator of concerns.
• Provide travel offers and general travel advice to travelers.
• Update Standard Operations Procedures (SOPs) as needed.
• Book and/or ticket airline reservations requested by client program participants.
• Provide guidance to the client on services, qualify meeting requests, and support event managers and meeting planners.

Benefits

• Flexible working hours and work-from-home or remote opportunities.
• Opportunities to grow skills and career.
• Opportunity to work at the forefront of travel technology and help shape the future of business travel.
• Generous vacation days.
• Compensation package with mental, physical, and financial wellbeing tools.
• Travel industry professional perks and discounts.
• Inclusive work environment where diversity is celebrated.
• Work From Anywhere opportunity for 60 days per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed