MAC Coordinator

Cushman & Wakefield•San Jose, CA

12h

About The Position

The MAC Coordinator supports the day-to-day management of Moves, Adds, and Changes across assigned sites. The role ensures MAC activities—from small furniture orders to larger group moves—are completed efficiently, safely, and within budget. The coordinator works closely with MAC Managers, Occupancy Planners, vendors, and internal clients to support smooth operations, accurate reporting, and compliance with company and safety protocols.

Requirements

Associate degree or equivalent combination of education, training, and experience in project or technology coordination is preferred; strong knowledge of move processes and furniture systems or facility management experience is required.
Two to four years of experience in a corporate real estate environment.
Proficiency with MS Office Suite applications and IFM software systems such as Archibus, Corrigo, or similar.
Basic understanding of budgeting and purchase order processes.
Excellent customer service and interpersonal relationship skills.
Ability to build strong relationships with internal and external partners to deliver effective services.
Strong oral, written, and presentation skills.
Ability to take ownership of requests and ensure successful completion.
Strong attention to detail and quality, with the ability to handle concurrent projects with minimal supervision and direction.

Nice To Haves

Associate degree or equivalent combination of education, training, and experience in project or technology coordination.
Strong knowledge of move processes and furniture systems or facility management experience.

Responsibilities

Provide operational and procedural support to ensure work orders follow established departmental, building, and client methods, standards, and procedures.
Manage assigned work tickets from initiation through completion.
Provide customer service and support for day-to-day activities, questions, and larger move projects, including defining and identifying scope.
Build and maintain working relationships with business and vendor partners and Site Operation Managers where onsite FM or OP support is unavailable.
Support maintenance of a central database of property floor plans, space configurations, and furniture layouts.
Manage and coordinate MAC work orders for approved contractors and ensure safety protocols are followed.
Track quarterly MAC vendor budgets and monitor purchase order activity created by MAC Managers to keep budgets on target.
Oversee offsite furniture storage and conduct quarterly warehouse visits and inventory verification.
Manage weekly small-group moves (fewer than nine people) and large-group moves (more than nine people).
Implement move plans in accordance with approved occupancy plans.
Support MAC Managers, FM teams, PDS teams, and/or move vendors with furniture installation and reconfiguration for small and large group moves.
Coordinate with MAC Managers and Project Managers to ensure work is delivered within the agreed timeframe and scope.
Coordinate pre-move walkthroughs to confirm spaces are ready for occupants.
Track tasks and schedules for benchmarking.
Ensure moves follow documented processes and schedules.
Support change management related to changes in workspace and work style.
Complete weekly safety walks.
Evaluate move processes and vendors, suggest improvements, and identify ways to improve client relationships through the MAC process.