MAC Coordinator

Cushman & Wakefield•San Jose, CA

1d•$76,500 - $90,000

About The Position

The MAC Coordinator supports the day-to-day management of Moves, Adds, and Changes across assigned sites. The role ensures MAC activities—from small furniture orders to larger group moves—are completed efficiently, safely, and within budget. The coordinator works closely with MAC Managers, Occupancy Planners, vendors, and internal clients to support smooth operations, accurate reporting, and compliance with company and safety protocols.

Requirements

Associate degree or an equivalent combination of education, training, and experience in project or technology coordination; an associate degree is preferred.
Two to four years of experience in a corporate real estate environment.
Proficiency with Microsoft Office Suite applications and IFM software systems such as Archibus, Corrigo, or similar.
Basic understanding of budgeting and purchase-order processes.
Excellent customer service and interpersonal relationship skills.
Ability to build strong relationships with internal and external partners to deliver effective services.
Strong oral, written, and presentation skills.
Ability to take ownership of requests and ensure successful completion.
Strong attention to detail and quality, with the ability to handle concurrent projects with minimal supervision and direction.

Nice To Haves

Strong knowledge of move processes and furniture systems or facility management experience.

Responsibilities

Provide operational and procedural support to ensure work orders follow established departmental, building, and client methods and procedures.
Manage assigned work tickets from initiation through completion.
Provide customer service and support for day-to-day activities, questions, and large-move projects, including defining and identifying scope.
Build and maintain working relationships with business and vendor partners and Site Operation Managers where no onsite FM or OP is present.
Support maintenance of a central database containing property floor plans, space configurations, and furniture layouts.
Manage and coordinate MAC work orders for approved contractors and ensure safety protocols are followed.
Track quarterly MAC vendor budgets and monitor purchase-order activity created by MAC Managers to help keep budgets on target.
Manage offsite furniture storage and conduct quarterly warehouse visits and inventory verification.
Manage weekly small (fewer than 9 people) and large (more than 9 people) group moves.
Implement move plans in accordance with approved occupancy plans.
Support MAC Managers, FM teams, PDS teams, and/or move vendors with furniture installation and reconfiguration for group moves.
Coordinate with MAC Managers and Project Managers to deliver work within the agreed timeframe and scope.
Coordinate pre-move walkthroughs to confirm spaces are ready for occupants.
Track tasks and schedules for benchmarking.
Ensure moves follow documented processes and schedules.
Support change management related to workspace and work-style changes.
Complete weekly safety walks.
Evaluate move processes and vendors, recommend improvements, and identify ways to improve client relationships through the MAC process.