Client-Dedicated Meeting Air Coordinator (MAC)/Group Air

BCD

9d • $54,000 - $68,000 • Remote

About The Position

The Client-Dedicated Meeting Air Coordinator (MAC)/Group Air is responsible for booking and/or ticketing airline reservations requested by a client's program participants. The role provides guidance to the client on services, qualifies meeting requests, supports event managers and meeting planners, and assists with successful meeting and event completion.

This position serves as the main operations contact for participant services related to events. It supports online registration through CVENT and online bookings through Concur, and uses BCD tools, GDS, and systems to complete requests. The coordinator follows airline supplier rules, including client or BCD airline contracts; completes assigned work within service-level agreements; works within client budget guidelines; provides travel offers and general travel advice; and updates standard operating procedures as needed.

The role is remote and full-time in the United States. Work schedules require flexibility and may include day, evening, overnight, weekend, and holiday shifts according to business needs.

Requirements

• Travel agency experience with GDS Sabre knowledge.
• Meeting air coordination experience.
• Proficiency in Microsoft Office software, including Word, Excel, and Outlook.
• Excellent professional customer service and problem-resolution skills.
• Strong verbal and written communication skills in English.
• Flexibility regarding work schedules, which may include day, evening, overnight, weekend, and holiday shifts.

Nice To Haves

• Experience working in a team environment.
• Working knowledge of database systems.

Responsibilities

• Serve as the main contact within the operations team for participant services related to an event.
• Support online registration via CVENT with online bookings via Concur.
• Use appropriate BCD tools, GDS, and systems to complete requests.
• Demonstrate knowledge of airline supplier rules, including airline contracts held by the client or BCD.
• Complete assigned work to meet SLAs on all assigned accounts.
• Work within customer budgetary guidelines and advise the Attendee Services Coordinator of any concerns.
• Provide travel offers and general travel advice to travelers.
• Update Standard Operations Procedures (SOPs) as needed.
• Book and/or ticket airline reservations requested by client program participants.
• Provide guidance to the client on services, qualify meeting requests, and support event managers and meeting planners.

Benefits

• Flexible working hours and work-from-home or remote opportunities.
• Opportunities to grow your skillset and career.
• Generous vacation days.
• Compensation package that includes mental, physical, and financial wellbeing tools.
• Travel industry professional perks and discounts.
• Inclusive work environment where diversity is celebrated.
• Work From Anywhere opportunity for 60 days per year.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed