MedTech Field Service Technician Mechanical - Eastern/EST

IQVIA•Washington, DC

3d•$27 - $32•Remote

About The Position

MedTech Field Service Agents use technical and customer service experience while collaborating with healthcare professionals and technicians. The role coordinates technicians, helps them obtain the support they need to complete assignments, interacts with customers, and coordinates on-site team support. It offers an opportunity to develop and advance technical skills. This is primarily a remote, home-based role with travel as required by the project. Work is assignment-based, with a commitment of 40 hours per week. The position is eligible for medical benefits, and travel time and mileage for local work-related assignments are reimbursed. The potential base pay range is $27–$32 per hour; actual pay may vary based on qualifications, location, and schedule. The position is not eligible for visa sponsorship.

Requirements

High school diploma or equivalent.
At least 1–2 years of demonstrated project coordination experience, including scheduling technicians and interacting with clients.
Active and unrestricted driver’s license and a personal vehicle for local work-related assignments.
Ability to sit and stand for long periods and lift up to 25 pounds.
Ability to clear hospital vendor credentialing requirements, including proof of vaccination status; current immunizations may be required.
Authorization to work in the United States without visa sponsorship.

Nice To Haves

Experience coordinating field service hardware and software schedules and assignments.
Comfort with Microsoft and other industry-related data-entry systems and platforms.

Responsibilities

Assist field service staff with scheduling, coordinating work, tools, and everyday field-work needs.
Set up and organize equipment and workstations.
Conduct routine checks and record data from product tests after installation and configuration.
Provide ongoing communication and customer support to on-site hospital staff.
Provide on-the-job training for new hires.
Complete other duties at management’s discretion.