MedTech Field Service Technician Mechanical - Midwest/CST

IQVIA • Minneapolis, MN

3d • $27 - $32 • Remote

About The Position

IQVIA MedTech Field Service Agents use their technical and customer service experience to collaborate with healthcare professionals and technicians. This role coordinates technicians, helps them obtain what they need to complete assignments, interacts with customers, and coordinates support for an on-site team. The position is primarily remote and home-based, with travel as required by the project. Work is assignment-based, with a commitment of 40 hours per week.

The role supports field service staff with scheduling, work coordination, tools, and routine field-work needs; sets up and organizes equipment and workstations; conducts routine checks and records product-test data after installation and configuration; communicates with and supports hospital staff on-site; and provides on-the-job training to new hires. Other duties may be assigned at management’s discretion.

The role requires a high school diploma or equivalent, at least 1–2 years of project coordination experience involving technician scheduling and client interaction, an active unrestricted driver license, and a personal vehicle for local work-related assignments. Travel time and mileage are reimbursed. Candidates must be able to meet hospital vendor credentialing requirements, including applicable immunization requirements. This role is not eligible for visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

The potential base pay range is $27–$32 per hour. Actual pay may vary based on qualifications, location, and schedule. Depending on the position offered, incentive plans, bonuses, and/or other compensation may be available in addition to health and welfare benefits.

Requirements

• High school diploma or equivalent.
• At least 1–2 years of demonstrated project coordination experience, including scheduling technicians and interacting with clients.
• Active and unrestricted driver license.
• Personal vehicle for local work-related assignments.
• Ability to sit and stand for long periods and lift up to 25 pounds.
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status; current immunizations may be required.
• Authorization to work in the United States without visa sponsorship.

Nice To Haves

• Experience with hardware/software field service coordination of schedules and assignments.
• Comfort with Microsoft and other industry-related data-entry systems and platforms.

Responsibilities

• Assist field service staff with scheduling and coordinating work, tools, and everyday field-work needs.
• Set up and organize equipment and workstations.
• Conduct routine checks and record data from product tests following installation and configuration.
• Provide ongoing communication and customer support to on-site hospital staff.
• Provide on-the-job training for new hires.
• Complete other duties at management’s discretion.

Benefits

• Medical benefits are available.
• Travel time and mileage for local work-related assignments are reimbursed.
• Depending on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED