Medication Support Coordinator

Mass General Brigham•Boston, MA

2d•$23 - $28•Hybrid

About The Position

Mass General Brigham is seeking a full-time Medication Support Coordinator for a hybrid role based at the Phyllis Jen Center at 75 Francis Street in Boston. The position requires working on site two to three days per week and is scheduled for 40 hours per week on the day shift. The coordinator manages durable medical equipment orders and related documentation, works with patients to explain coverage and financial assistance options, and supports medication access through prior authorizations, coverage guidance, and appeals. The role collaborates with healthcare providers, clinical staff, vendors, and insurance plans to help patients obtain medication and equipment in a timely manner.

Requirements

High school diploma or equivalent.
One to two years of medical office, hospital, or managed care experience.
One to two years of medication administration or pharmacy experience.
Knowledge of laws and regulations related to clinical practice and patient confidentiality.
Knowledge of medication abbreviations and symbols, medication indications and dosages, and common medication questions.
Strong written and verbal communication skills.
Service excellence skills, including active listening, problem solving, and the ability to remain calm in emotional situations.

Nice To Haves

Experience with electronic medical record systems.
Experience with Outlook.

Responsibilities

Complete, process, and submit durable medical equipment order forms and certificates of medical necessity accurately.
Coordinate with healthcare providers to ensure clinical documentation meets payer-specific DME coverage requirements.
Follow up with DME vendors and insurance plans to track order status, address fulfillment delays, and support timely delivery to patients.
Meet one-on-one with patients to explain insurance benefits, out-of-pocket costs, and available financial support options.
Complete, submit, and track applications for Patient Assistance Programs, foundation grants, and co-pay cards for eligible patients.
Guide patients through the access process and explain documentation required for medication and equipment approvals.
Process and submit prior authorizations, applying knowledge of clinical criteria.
Respond to provider inquiries about insurance coverage guidelines, clinical criteria, and denial management strategies.
Serve as the primary escalation point for complex coverage issues and collaborate with clinical staff to prepare and submit appeals for denied therapies.