Medication Support Specialist

Dwell Recovery•New York, NY

2d•$40 - $50

About The Position

dWELL Recovery is seeking a detail-oriented, compassionate, and highly organized Medication Support Specialist for a part-time role supporting residents’ medication routines. The position focuses on medication organization, refill coordination, documentation, adherence support, and communication with pharmacies and healthcare providers. dWELL is an affirming recovery housing program that supports young adults in their transition to independence through residences and a community-based approach focused on growth and healing. The role offers one of three schedules: Sunday–Thursday, Monday–Friday, or Tuesday–Saturday. Hours are up to 25 per week, from 10 AM to 2 PM. Compensation is $40–$50 per hour. The specialist helps residents organize pill organizers upon admission and weekly thereafter, and develops and maintains medication schedules in accordance with prescriber instructions and dWELL procedures. The role also involves maintaining accurate medication records, monitoring supplies and expiration dates, coordinating refills, communicating medication-related updates and concerns, and escalating discrepancies or other issues to appropriate healthcare professionals or leadership. Applicants must be able to pass a background check and meet applicable employment requirements. dWELL is an equal opportunity employer and considers applicants on the basis of merit, qualifications, and business needs, without regard to protected characteristics.

Requirements

Strong organizational and time-management skills and excellent attention to detail.
Ability to accurately follow written medication schedules, established procedures, and instructions from authorized healthcare professionals.
Strong written and verbal communication skills, including the ability to clearly communicate medication-related updates and concerns.
Ability to maintain accurate documentation and identify discrepancies or missing information.
Ability to handle confidential resident health information and maintain appropriate privacy standards.
Reliable, responsible, and consistent, with the ability to manage assigned responsibilities independently.
Sound judgment and ability to recognize when medication-related concerns require escalation to a qualified healthcare professional.
Must be able to pass a background check and meet all applicable employment requirements.
Ability to stand and walk as needed to complete assigned responsibilities; the description also states the ability to perform extensive standing, walking, and climbing.
Ability to navigate multiple levels of stairs if required by the work location.
Ability to organize, maintain, and review medication records and related supplies.
The posting states ability to lift 20–40 lbs occasionally if required by assigned duties; it also states ability to lift up to 50 lbs regularly to transport and stock assigned supplies and materials.
Ability to bend, stoop, and climb to reach materials.

Nice To Haves

Bachelor’s degree in Nursing, Pharmacy, Health Sciences, Behavioral Health, or a related field preferred.
Previous experience in healthcare, pharmacy, medication support, caregiving, residential services, or a related setting preferred.
Experience communicating with pharmacies and coordinating prescription refills strongly preferred.
Experience using electronic medication record systems such as OneStep or Kipu preferred.
CPR/First Aid certification preferred, or willingness to obtain it upon hire.

Responsibilities

Enter newly received medications into the electronic medication record system and keep records, quantities, and related information accurate and up to date.
Monitor medication supplies and refill dates; coordinate refill requests with pharmacies and follow up on delays, prescription issues, or medication availability.
Communicate with pharmacies about refill requests, prescription status, deliveries, and administrative questions, escalating issues as needed.
Serve as a medication-related liaison between dWELL Recovery and clinical providers, sharing updates, needs, and concerns with appropriate team members.
Review medication records against newly received medications and available documentation, identify missing information or discrepancies, and promptly escalate concerns.
Maintain accurate electronic medication records and communicate medication arrivals, refill status, outstanding requests, and unresolved issues to House Managers, Resident Advisors, and relevant leadership.
Track medication supplies and expiration dates, identify items running low or approaching expiration, and coordinate follow-up.
Collaborate with leadership to improve processes.
Help residents organize pill organizers upon admission and weekly thereafter.
Develop and maintain medication schedules according to prescriber instructions and established dWELL procedures.