Medication Support Coordinator

Mass General Brigham•Boston, MA

3d•$23 - $28•Remote

About The Position

Responsible for performing a variety of medication-related tasks, and other duties in support of department operations within their scope of practice. This role supports the clinic by assisting with patient medication management, receiving, reviewing, and facilitating requests for medication renewals. The coordinator reviews requests according to established guidelines, enters pending requests in the electronic medical record, and routes them to the prescriber for review and signature. When electronic prescribing is unavailable, the coordinator acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper. The role serves as a resource for patients regarding prescription access procedures, generic medications, prior authorization requirements, insurance procedures, and other medication-related issues. Additionally, the coordinator completes medication prior authorization paperwork or electronic forms for sign-off by the clinical care team, in collaboration with the patient, and monitors prior authorization status throughout the review process, updating appropriate parties as necessary.

Requirements

High School Diploma or equivalent required.
Medical office, hospital, or managed care experience: 1–2 years required.
Medication administration or pharmacy experience: 1–2 years required.
Knowledge of laws and regulations related to clinical practice and patient confidentiality.
Knowledge of medication abbreviations and symbols, medication indications and dosages, and common medication-related questions.
Strong written and verbal communication skills.
Demonstrated service excellence skills, including active listening, problem-solving, and the ability to remain calm in emotionally charged situations.

Nice To Haves

Experience with electronic medical record (EMR) systems and Microsoft Outlook preferred.

Responsibilities

Supports the clinic by assisting with patient medication management.
Receives, reviews, and facilitates requests for medication renewals.
Reviews requests according to established guidelines, enters pending requests in the electronic medical record, and routes them to the prescriber for review and signature.
When electronic prescribing is unavailable, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
Serves as a resource for patients regarding prescription access procedures, generic medications, prior authorization requirements, insurance procedures, and other medication-related issues.
Completes medication prior authorization paperwork or electronic forms for sign-off by the clinical care team, in collaboration with the patient.
Monitors prior authorization status throughout the review process and updates appropriate parties as necessary.