Medication Support Coordinator I

Mass General Brigham•Boston, MA

16h•Hybrid

About The Position

The Medication Support Coordinator I performs medication-related tasks and supports department operations within their scope of practice. The role supports clinic medication management, processes medication renewal requests, and helps patients navigate prescription and medication-related procedures. This position does not require patient care. It is a regular, 40-hour-per-week hybrid role at The Brigham and Women's Hospital, Inc., with a day shift.

Requirements

High school diploma or equivalent.
One to two years of medical office, hospital, or managed care experience.
One to two years of medication administration or pharmacy experience.
Knowledge of laws and regulations related to clinical practice and patient confidentiality.
Knowledge of medication abbreviations and symbols, medication indications and dosages, and common medication questions.
Strong written and verbal communication skills.
Service excellence skills, including active listening, problem solving, and the ability to remain calm in emotional situations.

Nice To Haves

Experience with electronic medical record systems.
Experience with Outlook.

Responsibilities

Support the clinic by assisting with patient medication management.
Receive, review, and facilitate medication renewal requests.
Review requests according to guidelines, pend them in the electronic medical record, and route them to a prescriber for review and signature.
When electronic prescribing is unavailable, act as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
Advise patients on obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication-related issues.
Complete medication prior authorization paperwork or electronic forms for signoff by the clinical care team, in collaboration with the patient.
Monitor prior authorization status throughout the review process and update appropriate parties as necessary.