Medication Support Coordinator

Mass General Brigham•Somerville, MA

20h•Remote

About The Position

The Medication Support Coordinator performs medication-related tasks and other duties supporting department operations within their scope of practice. The role supports clinic patient medication management, handles medication renewal requests, and helps patients navigate prescription access and related issues. The coordinator also prepares and tracks prior authorization requests in collaboration with patients and the clinical care team.

Requirements

High school diploma or equivalent.
1–2 years of medical office, hospital, or managed care experience.
1–2 years of medication administration or pharmacy experience.
Knowledge of laws and regulations related to clinical practice and patient confidentiality.
Knowledge of medication abbreviations and symbols, medication indications and dosages, and common medication-related questions.
Strong written and verbal communication skills.
Demonstrated service excellence skills, including active listening, problem-solving, and the ability to remain calm in emotionally charged situations.

Nice To Haves

Experience with electronic medical record (EMR) systems.
Experience with Microsoft Outlook.

Responsibilities

Support the clinic by assisting with patient medication management.
Receive, review, and facilitate medication renewal requests.
Review requests according to established guidelines, enter pending requests in the electronic medical record, and route them to the prescriber for review and signature.
When electronic prescribing is unavailable, act as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
Serve as a resource for patients regarding prescription access procedures, generic medications, prior authorization requirements, insurance procedures, and other medication-related issues.
Complete medication prior authorization paperwork or electronic forms for sign-off by the clinical care team, in collaboration with the patient.
Monitor prior authorization status throughout the review process and update appropriate parties as necessary.