Medication Support Coordinator I

Mass General Brigham • Boston, MA

1d • $23 • Hybrid

About The Position

The Medication Support Coordinator I performs medication-related tasks and other duties in support of department operations within their scope of practice. The role supports clinic medication management, processes medication renewal requests, and assists patients with medication-related procedures and questions. It also coordinates prior authorization submissions and follows their progress in collaboration with patients and the clinical care team. The position is based at The Brigham and Women's Hospital, Inc., is hybrid, and is scheduled for 40 hours per week on the day shift.

Requirements

• High school diploma or equivalent.
• 1–2 years of Medical Office, Hospital, or Managed Care experience.
• 1–2 years of Medication Administration or Pharmacy experience.
• Knowledge of laws and regulations related to clinical practice and patient confidentiality.
• Knowledge of medication abbreviations and symbols, medication indications and dosages, and common medication questions.
• Strong written and verbal communication skills.
• Demonstrated service excellence, including active listening, problem solving, and the ability to remain calm in emotional situations.

Nice To Haves

• Experience with electronic medical record systems.
• Experience with Outlook.

Responsibilities

• Support the clinic by assisting with patient medication management.
• Receive, review, and facilitate medication renewal requests.
• Review requests according to guidelines, pend requests in the electronic medical record, and route them to a prescriber for review and signature.
• When electronic prescribing is unavailable, act as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
• Serve as a resource for patients regarding prescription procedures, generic medications, prior approval requirements, insurance procedures, and other medication-related issues.
• Complete medication prior authorization paperwork or electronic forms for signoff by the clinical care team in collaboration with the patient.
• Monitor prior authorization status throughout the review process and update appropriate parties as necessary.

Benefits

• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED