Medicare Sales Technology Product Owner

CVS Health•Washington, DC

2d•$101,970 - $203,940

About The Position

CVS Health’s Aetna Medicare Technology team is seeking a Product Owner to translate customer, business, operational, and regulatory needs into prioritized product work that improves Medicare sales, shopping, enrollment, and agent experiences. The role owns the team backlog, defines clear and testable requirements, and guides work from discovery through release and production validation. The Product Owner partners with Product Management, business stakeholders, experience design, engineering, architecture, data, quality assurance, operations, and vendors to deliver measurable customer and business value. The position requires working core business hours aligned with Eastern Time-based teams and stakeholders.

Requirements

5+ years of experience in Product Ownership, Product Management, Business Analysis, or digital product delivery, including ownership across the product lifecycle.
3+ years of Agile product delivery experience, including backlog prioritization, feature decomposition, user stories, acceptance criteria, and release planning.
Strong product judgment and problem-solving skills, with the ability to challenge assumptions, evaluate trade-offs, and translate customer and business needs into actionable product work.
Demonstrated ability to prioritize competing needs and make sound decisions while balancing business value, regulatory requirements, dependencies, risk, and delivery capacity.
Strong communication, collaboration, and influencing skills, with the ability to build alignment and drive decisions across business and technology teams without direct authority.
Adaptable and accountable self-starter able to navigate ambiguity, changing priorities, and high-stakes delivery while maintaining focus on broader product outcomes.
Bachelor’s degree in Business, Technology, Engineering, Information Systems, or a related field, or equivalent professional experience.
Ability to work core business hours aligned with Eastern Time-based teams and stakeholders.

Nice To Haves

Experience in health insurance or another highly regulated industry; Medicare experience is preferred.
Experience with CRM, sales or agent enablement, digital shopping and enrollment, contact-center, or customer engagement solutions.
Experience supporting Annual Enrollment Period readiness, release governance, operational readiness, or other time-sensitive regulated delivery cycles.
Experience establishing or maturing Agile product practices and working with Jira.
Experience working across interconnected enterprise and vendor platforms and understanding end-to-end customer journeys and dependencies.
CSPO, SAFe POPM, Certified Product Manager, or comparable product or Agile certification.

Responsibilities

Own and prioritize the product backlog in alignment with product strategy, roadmap priorities, customer and agent needs, regulatory commitments, operational priorities, and technology dependencies.
Translate product objectives into executable work by defining and decomposing epics, features, user stories, business rules, acceptance criteria, non-functional requirements, and measurable success criteria.
Lead backlog refinement and delivery readiness, ensuring work is valuable, feasible, testable, appropriately scoped, and ready for sprint commitment.
Partner in discovery and solution design to understand user problems, evaluate options and trade-offs, and document workflows, decision logic, data needs, and end-to-end requirements.
Guide Agile delivery and release execution by supporting sprint planning, reviews, demonstrations, testing, user acceptance, deployment readiness, post-release validation, and defect prioritization.
Accept completed work when defined acceptance criteria, intended outcomes, and quality expectations have been met.
Balance competing priorities across product features, regulatory and compliance work, production support, technical debt, defects, infrastructure, and time-sensitive business needs.
Serve as the day-to-day product contact for assigned capabilities, providing timely decisions and maintaining alignment across business partners, delivery teams, and vendors.
Communicate decisions, dependencies, risks, scope changes, and delivery progress clearly, including during high-stakes releases and Annual Enrollment Period readiness.
Challenge assumptions and facilitate decisions using customer insights, operational knowledge, delivery data, and business value rather than simply fulfilling stakeholder requests.