Product Owner, Payments Technology

Alterra•Denver, CO

1d•$120,000 - $156,000•Hybrid

About The Position

The Product Owner for Payments Technology is an individual contributor responsible for managing, optimizing, and evolving the technology that powers payment acceptance across Alterra’s resorts, including credit card processing through Shift4 and gift card and stored value through Givex. The role serves as Alterra’s payments subject matter expert, ensuring platforms meet business needs and identifying, scoping, and implementing new capabilities. The Product Owner manages vendor relationships and governance, monitors service quality and processing performance, supports contract renewals, and advocates for Alterra’s needs in vendor roadmaps. The role also drives remaining Shift4 conversions, promotes consistent configurations and operating practices across resorts, and maintains a roadmap for enhancements and integrations. Working across resort operations, finance, accounting, cash audit, treasury, IT, and senior leadership, the Product Owner gathers and prioritizes requirements, communicates plans and system performance, and builds alignment through influence. The role recommends improvements to payment operations, evaluates emerging payment capabilities and solutions, and stays current on industry trends.

Requirements

5–7 years of experience in product management, technology implementation, or platform management in payments technology, supporting multi-location operations.
Ability to translate operational and financial needs into prioritized technology requirements and drive outcomes in complex, multi-stakeholder environments.
Strong working knowledge of credit card processing and gift card or stored value platforms.
Working familiarity with digital wallets, alternative payments, tokenization, PCI DSS compliance, and payment operations such as settlement, reconciliation, chargebacks, and fraud.
Demonstrated experience managing vendor relationships, governance cadences, and SLA oversight.
Ability to build trust, drive alignment, and deliver results through influence rather than authority.
High emotional intelligence and a track record of effective communication, transparency, and expectation-setting with diverse stakeholder groups.
Experience managing technology initiatives using hybrid project management approaches that combine structured or traditional and iterative methods.
Ability to maintain a clear, prioritized plan and communicate status effectively to stakeholders at all levels.
Excellent verbal and written communication skills, including presenting complex ideas to technical and non-technical audiences, frontline operators, and senior executives.

Nice To Haves

Hands-on experience with Shift4 and/or Givex, or credit card and gift card platforms generally.
Experience in multi-unit hospitality or resort and mountain operations environments.
Familiarity with large-scale payment environments of $500 million or more in revenue.
Experience integrating payments with POS, ticketing, e-commerce, or reservation systems.
Contract negotiation experience with technology vendors.
Familiarity with processing fee and pricing structures.
A bachelor’s degree in Information Technology, Business Administration, Finance, or a related field is preferred.

Responsibilities

Own day-to-day relationships with payments technology vendors, including Shift4 and Givex, and serve as Alterra’s primary contact.
Establish and run regular vendor governance, monitoring service-level performance, service quality, issue resolution, and roadmap alignment.
Monitor payment processing performance, fees, and contract adherence, partnering with Finance to identify cost and value opportunities.
Represent Alterra’s requirements in vendor product roadmaps.
Coordinate with leadership, procurement, and legal teams on contract renewals and amendments.
Drive completion of remaining Shift4 conversions and retirement of legacy processing solutions.
Monitor the performance and health of deployed payment technologies and ensure they continue to meet business needs.
Promote standard configurations and operating practices across resorts while respecting brand identity where appropriate.
Develop and maintain a payments technology roadmap covering enhancements, upgrades, integrations, and new capabilities.
Advise resort operations, finance, cash audit, treasury, accounting, IT, and senior leaders as Alterra’s payments technology subject matter expert.
Gather and prioritize stakeholder requirements according to business impact, feasibility, and strategic alignment.
Maintain a prioritized plan visible to stakeholders and communicate status, system performance, and upcoming changes.
Recommend payment operations process improvements with Finance and Accounting, including for settlement and reconciliation, chargebacks, and fraud prevention.
Evaluate and lead deployment of new payment features, such as digital wallets, alternative payment methods, and expanded gift card and stored value programs.
Lead evaluations of new or supplemental payment solutions from requirements definition through implementation.
Stay current with payments industry trends and emerging technologies and recommend innovations where appropriate.
Perform other duties as assigned.

Benefits

Free Ikon Pass and additional free skiing and riding privileges across Alterra Mountain Company resorts for eligible employees and their dependents.
Discounted skiing and riding for friends and family of eligible employees across Alterra Mountain Company resorts.
Flexible Time Off and Paid Time Off policies for eligible employees.
Discounts on outdoor gear, apparel, rental cars, and other items.
Medical, dental, vision, life, AD&D, short-term disability, and long-term disability insurance.
Employee Assistance Program, health savings accounts, and flexible spending accounts.
401(k) plan with company match.
Paid parental leave of up to six weeks for eligible employees.
Commuter benefits for Denver employees.
Hybrid workplace policy for eligible employees, encouraging regular in-person collaboration at the Denver headquarters.