Product Quality Owner - Payments

Flinks

10d

About The Position

Flinks is an embedded finance platform providing connectivity, intelligence, and payments infrastructure. The Payments team builds money-movement products including EFT, Interac, and Guaranteed EFT for banks, credit unions, and fintechs across Canada. The Product Quality Owner is at the center of the team’s investment in quality, automation, and operational excellence, partnering daily with Product, Engineering, Implementation, and Client teams.

The role owns the day-to-day product health of standard Payments products. This includes managing the Payments backlog, setting product quality and release practices, monitoring production health, supporting client integrations, and maintaining documentation and due-diligence materials. The position also serves as a trusted contact for Payments clients regarding quality, releases, and incidents.

Requirements

• At least 5 years of experience in product quality or product ownership, ideally in SaaS.
• Knowledge of how payments work, including payment rails, fund flows, settlement, and reversals.
• Experience owning releases for production systems where errors have financial consequences.
• Ability to identify patterns in recurring defects and address root causes.
• Ability to manage several priorities and determine what matters most.
• Ability to explain technical topics clearly to engineers, clients, and leadership.
• Comfort leading all scrum ceremonies.

Nice To Haves

• Experience with banks or regulated financial services, including FINTRAC, AML, or OSFI.
• Familiarity with APIs, automated testing, and observability tools.

Responsibilities

• Own and prioritize the Payments backlog, including bugs, risks, and improvements, and write clear product requirements and acceptance criteria.
• Own the quality gate, including test strategy, regression testing, and release sign-off.
• Monitor production health, including payment and settlement alerts, incident follow-up, and root-cause actions.
• Guide new bank and fintech clients through standard Payments integrations in collaboration with Architects, Developers, and Implementation Managers.
• Keep public documentation, runbooks, and test cases accurate and up to date.
• Maintain due-diligence materials requested by banks, including SLAs, security answers, and test evidence.
• Act as a trusted point of contact for Payments clients on quality, releases, and incidents.
• Lead all scrum ceremonies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed