Medicare Products Document Specialist

BlueCross BlueShield of Tennessee • Chattanooga, TN

2d • Remote

About The Position

BlueCross BlueShield of Tennessee is hiring a Medicare Products Document Specialist for its Medicare Marketing Materials & Support team. This role helps ensure Medicare member communications and marketing materials are accurate, compliant, and delivered on time. The specialist manages the end-to-end process for annual member mailings, researches and interprets CMS regulations, reviews materials for compliance, and partners with Product Strategy, Operations, Pharmacy, and Compliance. The role also includes regular communication with external vendors and identifying process improvements, including potential uses of AI to make day-to-day work more efficient. This is a fully remote employee position. Sponsorship is not available.

Requirements

• Bachelor's degree or equivalent work experience; equivalent experience is defined as four years of professional work experience in a corporate environment.
• At least five years of experience in the healthcare industry.
• At least three years of experience with Medicare products.
• Ability to work independently with minimal supervision or in a team environment, sharing responsibility, roles, and accountability.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to handle multiple projects and deadlines; organization and teamwork skills.
• Strong oral and written communication skills.
• Strong interpersonal and organizational skills.
• Strong research skills and experience researching and interpreting CMS regulations.
• Experience reviewing marketing or member materials for compliance.
• Comfort communicating and building relationships with external vendors.

Nice To Haves

• Background in Marketing, Communications, or Business.
• A creative, process-improvement mindset, including interest in using AI to make day-to-day work more efficient.

Responsibilities

• Manage the end-to-end creation and fulfillment process for the annual member mailing, ensuring benefit information is accurate and deadlines are met.
• Serve as a department liaison with Product Strategy, Operations, Pharmacy, and Compliance to maintain open dialogue about plan design and administrative changes.
• Review and interpret regulations that affect the company's Medicare plans and ensure compliance with governing bodies.
• Implement and improve procedures for handling plan materials and regulatory documents for members or potential customers.
• Analyze causes of difficulties in handling materials and documents and make changes as needed.
• Communicate with external vendors and help identify process-improvement opportunities, including potential uses of AI.

What This Job Offers

• Job Type: Full-time