Document Specialist

Toppan Merrill • Toronto, ON

21h • $20 - $30 • Hybrid

About The Position

Toppan Merrill is hiring a Document Specialist to support the production, onboarding, optimization, and troubleshooting of client disclosure documents using the Quinn platform. The role works closely with clients and internal stakeholders to ensure document quality, accuracy, and compliance while delivering customer service.

The position follows a first-shift schedule of 8:00 AM–4:30 PM CT, with on-call weekends once a month from 8:00 AM CT to 9:30 PM CT. The work arrangement is hybrid, with one in-office day per week. Minnesota employees work onsite Thursdays; New York and Ontario employees work onsite Wednesdays.

Requirements

• A BA/BS degree in Business or a related field, or an equivalent combination of education and experience, is preferred.
• One or more years of advanced Microsoft Word, document production, desktop publishing, or related experience is preferred.
• Strong understanding of document styles, formatting, proof review, and print production concepts.
• Experience in a client-facing, customer service, or support-oriented environment.
• Ability to identify, troubleshoot, and resolve formatting and document production issues.
• Strong attention to detail and ability to manage multiple priorities and deadlines.

Nice To Haves

• Experience with HTML, XPP, disclosure documents, legal document services, publishing, or typesetting.

Responsibilities

• Onboard Microsoft Word documents into the Quinn platform and prepare files for production.
• Run document cleanup processes, apply style tagging, and validate formatting accuracy.
• Generate, review, and troubleshoot document proofs to identify and resolve formatting or production issues.
• Support clients with document edits, platform questions, and issue resolution.
• Participate in document setup, optimization, and ongoing maintenance activities.
• Collaborate with Customer Success, Production Design, Proxy, and other cross-functional teams to deliver client service.
• Participate in User Acceptance Testing (UAT) for platform enhancements and new releases.
• Document processes and contribute to continuous improvement initiatives across the Document Services team.

Benefits

• Enhanced medical, dental, vision, and life insurance for employees and dependents.
• 401(k) with company match and full vesting from date of hire.
• Retirement Savings Plan for Canada employees.
• Paid time off, including vacation, sick, community involvement, bereavement, jury duty, and holidays.
• Paid parental leave.
• Paid community involvement/volunteer days.
• Wellness resources and Employee Assistance Programming.

What This Job Offers

• Job Type: Full-time