Head of IT Document Products

Hogan Lovells • Washington DC, DC

5d

About The Position

The Head of IT Document Products leads the firm's document products, including NetDocuments and associated applications. The role defines the product vision and roadmap, drives adoption and information governance, and oversees working practices, enhancements, fixes, and integrations. It requires understanding how the firm uses and manages documents across regions, practices, and support functions.

Reporting to the Global Head of IT Business Solutions, this person designs the support model and user adoption approach and establishes a product team responsible for NetDocuments and related applications. The role also involves managing vendor relationships and commercial arrangements, guiding product priorities, and communicating the implications of data retention, data residency, jurisdictional legislation, and client expectations.

The role's core hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., including one hour for lunch. Flexibility is required to work the hours needed to meet business, client, and team needs. The expected base salary range in Washington, D.C. is $218,450 to $238,800 per year, with eligibility for additional compensation that may include annual discretionary bonuses. Benefits currently include medical, dental, and vision insurance, a 401(k) retirement plan, and paid time off.

Requirements

• Extensive experience with the product development lifecycle, including analysis, design, development, testing, deployment, and business change.
• Ability to deliver business change and embed adoption of new technology, processes, and services.
• Credibility to operate at a senior level and interface with partners and senior business leaders.
• Excellent commercial acumen and vendor management skills.
• Demonstrated knowledge of information and data governance and the implications of jurisdictional requirements.
• Proven track record of leading high-performing teams, fostering collaboration, driving operational excellence, and delivering successful business and technology outcomes.
• Flexibility to work the hours necessary to meet business, client, and team needs.

Nice To Haves

• Legal industry background with exposure to lawyers and practices.
• Consulting, business analysis, or business relationship management background.
• Bachelor's degree preferred; an advanced degree is advantageous.

Responsibilities

• Define the vision and roadmap for the firm's document products, including NetDocuments and associated applications, and create a delivery plan.
• Build and maintain relationships with business and technology stakeholders to understand and anticipate firm needs and how they relate to product capabilities and constraints.
• Develop strategic relationships with vendors and secure early visibility of new features.
• Understand the competitor landscape and represent user needs at vendor-led product development and user experience workshops.
• Drive change for NetDocuments, associated applications, and Information Governance; remove barriers to adoption and implement new functionality with minimal disruption.
• Understand vendor commercial and contractual arrangements to maintain service levels and support commercial discussions and contractual changes.
• Own product maintenance, bug fixing, and backlog plans; prioritize needs while balancing scope, budget, and time.
• Serve as a subject matter expert on NetDocuments and other applications and their developments, making decisions about product capabilities and priorities.
• Conduct market research and consider the broader legal industry and the firm's future needs.
• Understand and communicate the implications of data retention, data residency, jurisdictional legislation, and client expectations when evaluating features, integrations, and business processes.
• Establish the support model, user adoption approach, and product team responsible for NetDocuments and associated applications.
• Participate in the firm's global Responsible Business program.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Additional forms of compensation, which may include annual discretionary bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Director