Head of IT Engineering

CASH DEPOT LTD•Green Bay, WI

6d•$120,000 - $150,000•Onsite

About The Position

The Head of IT Engineering leads Cash Depot’s engineering organization across transaction switch development, ATM engineering and software, portals, APIs, database development, new products and services, and back-office application support. The role is accountable for day-to-day engineering coordination and delivery across onshore and offshore teams, reporting directly to the Chief Technology Officer. The position leads the Switch, ATM, offshore application, and onshore application leads, as well as the IT Project Manager. The role translates approved business priorities into an engineering roadmap, staffing plans, and realistic delivery commitments. It provides technical direction across engineering domains and is responsible for delivery, architecture, code quality, testing, secure development, maintainability, technical debt, application support, release practices, and development standards. The Head of IT Engineering partners with IT Operations on production monitoring, incidents, recovery, and performance; manages engineering vendors and project dependencies; and communicates delivery tradeoffs, risks, and investment needs to executives and business leaders. The position also partners with the Head of AI & Automation to allocate engineering capacity for AI initiatives and owns the production integration, evaluation, technical quality, and support of AI solutions. This is a full-time, Monday-through-Friday role, 8:00 a.m. to 5:00 p.m., with occasional overtime as business needs require. The position is located at 1740 Cofrin Dr, Green Bay, Wisconsin.

Requirements

Demonstrated success managing multiple engineering teams and technical leads, including distributed or offshore development.
Strong software engineering and architecture background with production transaction systems, APIs, databases, integrations, and release practices.
Experience improving delivery predictability, quality, production support, team performance, and stakeholder communication.
Practical knowledge of secure development, automated testing, incident analysis, and managing engineering vendors or partners.
Relevant education or equivalent practical experience.
Proven ability to lead, coach, and develop technical leaders.
Ability to evaluate unfamiliar technical domains, ask rigorous questions, and make sound decisions alongside subject matter experts.
Strong architectural judgment focused on quality, security, and maintainability.
Clear communication skills, including explaining technical tradeoffs, risks, and investment needs to executives and business leaders.
Ability to balance strategic roadmap planning with hands-on delivery.
Comfort owning commitments and resolving dependencies across teams.
Curiosity and enthusiasm for bringing AI and automation into production.

Nice To Haves

Experience with payment switching, ATM platforms, transaction processing, and PCI-related development environments.
Hardware and software integration experience.

Responsibilities

Translate approved business priorities into an integrated engineering roadmap, staffing plan, and realistic delivery commitments.
Manage and coach technical leads, including an offshore team of about 15 and an onshore team of five developers.
Provide technical judgment across switch, ATM, and application systems, challenging designs and estimates while drawing on domain experts.
Own engineering delivery, architecture, code quality, testing, secure development, maintainability, and technical debt priorities.
Set clear application ownership, support escalation, and permanent defect correction across onshore and offshore teams.
Establish build and deployment automation, release readiness, rollback plans, documentation, and development standards.
Partner with IT Operations on monitoring, capacity, incident response, production changes, recovery validation, and application performance.
Ensure findings from audits, vulnerability assessments, and penetration tests are prioritized, corrected, and verified.
Lead the IT Project Manager to keep plans credible, dependencies visible, and escalations early.
Manage engineering vendor performance and budget recommendations, and communicate delivery tradeoffs, technical risks, and investment needs to the CTO and business leaders.
Partner with the Head of AI & Automation to dedicate engineering capacity to AI initiatives.
Own production integration, evaluation, technical quality, and support for AI solutions while balancing pilot work with existing commitments.