Medicare Products Document Specialist

BlueCross BlueShield of Tennessee • Chattanooga, TN

3d • Remote

About The Position

The Medicare Products Document Specialist will join the Medicare Marketing Materials & Support team and help ensure Medicare member communications and marketing materials are accurate, compliant, and delivered on time. The role manages the end-to-end process for annual member mailings, researches and interprets CMS regulations, reviews materials for compliance, and works with Product Strategy, Operations, Pharmacy, and Compliance. The specialist also communicates with external vendors and contributes to process improvements, including exploring ways AI can make day-to-day work more efficient.

This is a fully remote employee position. A bachelor’s degree or equivalent work experience is required; equivalent experience is defined as four years of professional work experience in a corporate environment. The role requires five years of healthcare industry experience and three years of experience with Medicare products.

Requirements

• Bachelor's degree or equivalent work experience; equivalent experience is defined as four years of professional work experience in a corporate environment.
• Five years of experience in the healthcare industry.
• Three years of experience with Medicare products.
• Ability to work independently with minimal supervision or in a team environment with shared responsibility, roles, and accountability.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to work as a team player, stay organized, and handle multiple projects.
• Excellent oral and written communication skills.
• Strong interpersonal and organizational skills.
• Strong research skills and ability to research and interpret CMS regulations.
• Experience reviewing marketing or member materials for compliance.
• Comfort communicating and building relationships with external vendors.

Nice To Haves

• A background in Marketing, Communications, or Business.
• A creative, process-improvement mindset, including interest in using AI to make day-to-day work more efficient.

Responsibilities

• Manage the end-to-end creation and fulfillment process for the annual member mailing, ensuring benefit information is accurate and deadlines are met.
• Serve as a department liaison with Product Strategy, Operations, Pharmacy, and Compliance regarding plan design and administrative changes.
• Review and interpret regulations affecting the company's Medicare plans and ensure compliance with governing bodies.
• Implement and improve procedures for handling plan materials and regulatory documents for members or prospective customers.
• Analyze causes of difficulties with materials and processes and make changes as needed.
• Communicate and build relationships with external vendors.
• Identify process improvement opportunities, including potential uses of AI to improve day-to-day efficiency.

What This Job Offers

• Job Type: Full-time