LPN or RN

Lmmc•Flint, MI

12d

About The Position

The Medical Support Specialist (MSS) provides safe, efficient, patient-centered clinical support and helps deliver a seamless patient experience. The role reinforces patient confidence, supports clinical accuracy, and collaborates with the care team. Flexibility, adaptability, and a team-first mindset are expected. Team members also support clinic operations and patient needs as they arise, within the scope of their role, training, and licensure. The position includes assisting patients and Providers with clinical tasks, communicating with patients about procedures and care expectations, maintaining accurate documentation, and supporting clinic flow. The MSS may also assist with check-in, check-out, scheduling, room preparation, stocking, and administrative tasks as clinic demand requires.

Requirements

Relevant certification, such as Medication Aide, Phlebotomy, Nursing, or Paramedic, in accordance with state requirements.
Ability to work efficiently in a fast-paced environment and multitask.
Compassionate and professional patient-interaction skills.
Ability to think quickly and resolve patient concerns.
Strong clinical and interpersonal skills.
Attention to detail and commitment to accuracy.

Responsibilities

Assist patients to exam rooms and obtain accurate vitals.
Perform treatments and administer medications as directed by the Provider.
Assist with procedures, including lab work and specialty treatment.
Assist with patient check-in, check-out, and scheduling support as needed.
Support front-office or administrative tasks when clinic demand requires.
Build rapport with patients and provide reassurance during interactions.
Communicate clearly about procedures and next steps, and provide high-level education on treatment processes and general expectations within scope.
Reinforce patient understanding of their care journey and appropriately support follow-up questions.
Ensure accurate, timely charting and documentation.
Follow protocols for medication administration and lab processing, and maintain compliance with clinical standards and safety practices.
Support efficient patient flow and minimize wait times.
Collaborate with Providers, PRCs, and PEMs for seamless care delivery.
Assist with clinic readiness, stocking, and organization.
Support other roles and cross-functional tasks as needed, within training and licensure, to maintain clinic flow and team success.
Maintain a respectful, professional, positive, and patient-first environment.