LPN or RN

Limitless Male•Flint, MI

About The Position

The Medical Support Specialist (MSS) provides safe, efficient, patient-centered clinical support at Limitless Male Medical. The role supports clinical accuracy, patient confidence, and a seamless visit, with every interaction reflecting the company’s patient experience through accurate clinical execution, compassionate care, and collaboration. Flexibility, adaptability, and a team-first mindset are expected. Team members support clinic operations and patient needs as they arise, within the scope of their role, training, and licensure. The MSS assists with patient rooming, vital signs, treatments, medication administration as directed by a Provider, procedures, lab work, and specialty treatment. The role also supports patient communication and education within scope, accurate documentation, medication and lab protocols, clinic flow, readiness, stocking, and organization. Administrative and cross-functional support may be needed to maintain efficient clinic operations. Success in the role means patients feel comfortable and respected, clinical tasks and documentation are accurate and compliant, clinic flow has minimal delays, and the care team can rely on consistent, high-quality support. This description is not exhaustive and may be adjusted as business needs evolve.

Requirements

Relevant certification, such as Medication Aide, Phlebotomy, Nursing, or Paramedic, as required by state regulations.
Ability to multitask and work efficiently in a fast-paced environment.
Compassionate and professional patient-interaction skills.
Ability to think quickly and resolve patient concerns.
Strong clinical and interpersonal skills.
Attention to detail and commitment to accuracy.

Responsibilities

Assist patients to exam rooms and obtain accurate vital signs.
Perform treatments and administer medications as directed by the Provider.
Assist with procedures, including lab work and specialty treatment.
Assist with patient check-in, check-out, and scheduling as needed to maintain clinic flow.
Support front-office or administrative tasks when clinic demand requires.
Build rapport with patients and provide reassurance during interactions.
Communicate clearly about procedures and next steps, and support a comfortable, respectful, professional environment.
Educate patients within scope on treatment processes, next steps, and general expectations; reinforce understanding and appropriately support follow-up questions.
Engage with patients regarding their experience and support continuity of care.
Ensure accurate, timely charting and documentation.
Follow protocols for medication administration and lab processing, and maintain compliance with clinical standards and safety practices.
Support efficient patient flow and minimize wait times.
Collaborate with Providers, PRCs, and PEMs to deliver seamless care.
Assist with clinic readiness, stocking, and organization.
Support other roles and cross-functional tasks within the scope of training and licensure to maintain patient flow and team success.
Take responsibility for patient interactions and clinical tasks, communicate professionally, and contribute to a collaborative, patient-first environment.