Medical Social Worker - LMSW

CVS Health • Memphis, TN

8d • $43,888 - $91,052

About The Position

The Medical Social Worker is a key member of Oak Street Health Centers, bringing a valuable perspective to care teams as they address patients’ psychosocial needs. In collaboration with the interdisciplinary care team, this role provides assessments, advocacy, and comprehensive care coordination for high-risk patients and their caregivers to help improve health status and avoid hospitalizations. The role reports to the Practice Manager.

Requirements

• Master of Social Work degree from a school of social work accredited by the Council on Social Work Education (CSWE).
• At least minimally licensed in the state where the Oak Street Health Center is located.
• Fluency in Spanish, Polish, Russian, or another language spoken in the communities served, where necessary.
• Proficient computer skills, including Microsoft, GSuite, and electronic medical records.
• US work authorization.
• Motivated, experienced social worker with a problem-solving orientation and a flexible, positive attitude, driven to improve the lives of the people Oak Street Health serves.
• Passion for working with Medicare-eligible populations, including older adults, adults with disabilities, and adults with severe and persistent mental illness.

Nice To Haves

• Prior experience with complex care coordination and/or population healthcare management.
• Familiarity with using metrics and data to guide practice and drive outcomes.
• At least one year of medical social work experience in a healthcare environment, preferably within the last two years.
• Experience working on a multidisciplinary team with other healthcare providers.

Responsibilities

• Proactively support high-need patients through comprehensive assessments, telephone check-ins, and in-person visits.
• Partner with patients and, when necessary, their support persons to identify goals, increase engagement in healthcare, address barriers, and carry out care plans.
• Maintain knowledge of community resources and make referrals to help meet patients’ healthcare and psychosocial needs.
• Navigate patient insurance benefits with the Patient Relations Manager to support mindful utilization and maximize plan benefits.
• Provide longitudinal and episodic comprehensive care coordination to empower patients to manage their health conditions and improve quality of life.
• Educate patients about supportive care options, including advance care planning and end-of-life care, and provide goals-of-care counseling, support, and advocacy throughout the patient journey.
• Provide psychoeducation to patients and families about life-stage and disease-specific issues, including dementia, adjustment to illness, aging, and caregiver support.
• Collaborate with care teams to develop solutions to patient issues and lead interventions involving complex psychosocial dynamics.
• Complete concise, comprehensive documentation on time so care team members can see the status of MSW interventions.
• Partner with Community Health Workers and provide clinical guidance and consultation on complex patient needs.
• Respond to crises and urgent needs by prioritizing work, triaging situations, and multitasking.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay

What This Job Offers

• Job Type: Full-time