Medical Services Coordinator

LifeStance Health•Brecksville, OH

8d•Onsite

About The Position

The Medical Services Coordinator serves as a point of contact for coordinating medical care and supporting patients and psychiatric clinicians. The role helps ensure high-quality customer service for in-person and remote patients and clinicians, supports day-to-day office culture and engagement, and assists with administrative and care-coordination needs. This position is based at 6802 West Snowville Rd., Suite B, Brecksville, Ohio 44141. Compensation starts at $21.75 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in compliance with HIPAA.
Ability to behave ethically and align conduct with company standards and values.
Ability to build and maintain positive working relationships and collaborate to set goals, resolve problems, and make decisions.
Willingness to adapt responsibilities to the company's needs.
Ability to assess problems, gather and process relevant information, identify causes, and develop or recommend workable solutions.
Strong organization and attention to detail, including accurate data entry and communication.

Nice To Haves

Associate's or bachelor's degree.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Help create a positive work environment and support clinician and staff engagement activities that promote company culture, engagement, and connection.
Respond promptly and appropriately to patient needs, including potentially difficult or emotional situations.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Assist psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, and patient forms or paperwork.
Facilitate communication among patients, medical staff, and pharmacies.
Answer calls to the medical services line and assist with medication-related questions, refill requests, release requests, appointment rescheduling, and other inquiries.
Maintain accurate pharmacy information in patient medical records.
Scan hard-copy correspondence into patients' electronic health records.
Help patients access telehealth, use the patient portal, and resolve other technical issues.
Handle urgent requests promptly, triage patient issues, direct them to the appropriate departments, and escalate issues for assistance when needed.
Assist with coordinating external referrals for patient care.
Provide clinicians with general administrative support, including sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Assist psychiatric clinicians with patient termination processes, including termination letters, external referrals, and status updates as needed.
Set priorities, organize work, monitor progress, and track information accurately.
Work cooperatively to resolve problems and disagreements without negatively affecting patient care.