Medical Services Coordinator

LifeStance Health•Stockbridge, GA

13d•Onsite

About The Position

The Medical Services Coordinator serves as a point of contact for coordinating medical care and supporting patients and psychiatric clinicians. The role focuses on delivering quality customer service to in-person and remote patients and clinicians, assisting with patient-care coordination and administrative tasks, and helping maintain a positive and connected office environment. The position is based at 250 Corporate Center Ct, Stockbridge, GA 30281. Compensation starts at $21.00 per hour, with potential quarterly bonuses or incentives. The position requires a high school diploma or equivalent; an associate’s or bachelor’s degree is preferred. One or more years of experience in healthcare operations, customer service, or a similar setting is preferred. The role requires professionalism, ethical conduct, sound judgment, relationship-building, adaptability, organization, attention to detail, and constructive conflict resolution. The employee regularly sits, stands, bends, talks, and hears; frequently walks; and must be able to lift or move objects weighing up to 25 pounds. Vision requirements include close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made for employees with disabilities.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.
Ethical behavior consistent with company standards and values.
Ability to establish and maintain effective working relationships.
Flexibility and adaptability to changing responsibilities and company needs.
Organization and attention to detail, including accurate data entry and communication.
Ability to resolve disagreements constructively without negatively affecting patient care.
Ability to sit, stand, bend, talk, and hear regularly, walk frequently, and lift or move objects up to 25 pounds.
Vision abilities including close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Associate’s or bachelor’s degree.
At least one year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Promote a positive work environment and support clinician and staff engagement activities that foster company culture and connection.
Respond promptly and appropriately to patient needs, including potentially difficult or emotional situations.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Assist psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, and coordination of patient forms and paperwork.
Facilitate communication among patients, medical staff, and pharmacies as needed.
Answer incoming calls to the medical services line and assist with medication-related questions, refill and release requests, appointment rescheduling, and other inquiries.
Maintain accurate pharmacy information in patients’ medical records.
Scan hard-copy correspondence into patients’ electronic health records.
Help patients access telehealth and resolve Patient Portal or other technical issues.
Handle urgent requests promptly, triage patient issues, direct them to the appropriate departments, or escalate them for assistance.
Coordinate external referrals for patient care.
Provide general administrative support to clinicians, including sending letters and faxes.
Coordinate with clinicians about additional patient questions.
Assist psychiatric clinicians with patient termination processes, including termination letters, external referrals, and AMD status as needed.
Behave ethically and ensure conduct aligns with company standards and values.
Build and maintain positive working relationships internally and externally, and work cooperatively to set goals, resolve problems, and make decisions.
Identify opportunities to improve processes and performance; assess problems, gather relevant information, develop solutions, and make recommendations or resolve issues.
Adapt responsibilities to changing company needs.
Set priorities, develop work schedules, monitor progress, and accurately track details and information.
Work constructively with others to resolve conflicts without disparaging others or affecting patient care.