Medical Services Coordinator

LifeStance Health•Friendswood, TX

5d•Onsite

About The Position

The Medical Services Coordinator serves as a point of contact for coordinating medical care and supporting patients and psychiatric clinicians. The role provides quality customer service to in-person and remote patients and clinicians, assists with patient-care administration, and helps ensure effective communication and coordination across patients, medical staff, pharmacies, and external care providers.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.
Professionalism, ethical conduct, relationship-building, cooperation, problem-solving, flexibility, organization, attention to detail, and conflict-resolution skills.

Nice To Haves

Associate or bachelor’s degree.
At least one year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Support a positive work environment and promote company culture, engagement, and connection among in-office clinicians and staff.
Provide responsive customer service to patients, including handling potentially difficult or emotional situations.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Assist psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, and required patient forms or paperwork.
Facilitate communication among patients, medical staff, and pharmacies.
Answer incoming calls to the medical services line and assist with medication-related questions, refill requests, release requests, appointment rescheduling, and other inquiries.
Maintain accurate pharmacy information in patient medical records.
Scan hard-copy correspondence into patients’ electronic health records.
Help patients access telehealth, resolve patient portal issues, and troubleshoot other technology or access problems.
Handle urgent requests promptly, triage patient issues, direct them to the appropriate departments, and escalate for assistance when needed.
Assist with coordination of external referrals for patient care.
Provide general administrative support to clinicians, including sending letters and faxes and responding to administrative questions.
Coordinate with clinicians regarding additional patient questions.
Assist psychiatric clinicians with patient termination processes, including termination letters, external referrals, and AMD status.