Medical Services Coordinator

LifeStance Health • Sacramento, CA

5d • Onsite

About The Position

The Medical Services Coordinator serves as a point of contact for coordinating medical care and supports patients and psychiatric clinicians. The role focuses on delivering quality customer service to in-person and remote patients and clinicians, handling administrative and care-coordination tasks, and helping ensure an effective patient experience.

Requirements

• High school diploma or equivalent.
• Ability to multitask and prioritize duties to support a high-quality patient experience.
• Ability to work independently and as a team member.
• Strong written and verbal communication skills.
• Proficiency with computer software applications, including Microsoft Office and electronic medical records.
• Comfort handling sensitive and confidential information in accordance with HIPAA.
• Demonstrate ethical behavior and align conduct with company values and business practices.
• Build and maintain positive working relationships and cooperate with others to set goals, resolve problems, and make decisions.
• Look for ways to improve processes and performance; assess problems, gather relevant information, develop workable solutions, and make recommendations or resolve issues.
• Adapt flexibly to changing responsibilities and company needs.
• Organize and prioritize work, monitor progress, and maintain accurate records and communications.
• Resolve conflicts cooperatively and express disagreements without disparaging others or affecting patient care.
• Regularly sit, stand, bend, talk, and hear; frequently walk; and lift or move objects weighing up to 25 pounds.

Nice To Haves

• Associate or bachelor’s degree.
• At least 1 year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

• Promote a positive work environment and support in-office clinician and staff engagement activities.
• Respond promptly and appropriately to patient needs, including potentially difficult or emotional situations.
• Communicate effectively with peers, clinicians, and patients to support patient care and clinician satisfaction.
• Assist psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, and patient forms or paperwork.
• Facilitate communication among patients, medical staff, and pharmacies.
• Answer calls to the medical services line and assist with medication-related questions, refill requests, release requests, appointment rescheduling, and other inquiries.
• Maintain accurate pharmacy information in patient medical records.
• Scan hard-copy correspondence into patients’ electronic health records.
• Help patients access telehealth, resolve Patient Portal issues, and troubleshoot other problems.
• Handle urgent requests promptly, triage patient issues, direct them to the appropriate departments, or escalate them for assistance.
• Assist with coordination of external referrals for patient care.
• Provide general administrative support to clinicians, including sending letters and faxes and responding to administrative questions.
• Coordinate with clinicians regarding additional patient questions.
• Assist psychiatric clinicians with patient termination processes, including termination letters, external referrals, and AMD status as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• AD&D insurance
• Short- and long-term disability insurance
• Life insurance
• 401(k) retirement savings plan with employer match
• Paid parental leave
• Paid time off
• Holiday pay
• Employee Assistance Program
• Quarterly bonus or incentive potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED