Medical Services Coordinator

LifeStance Health•Snellville, GA

11d•Onsite

About The Position

The Medical Services Coordinator serves as a point of contact for coordinating medical care and supporting patients and psychiatric clinicians. The role provides quality customer service to in-person and remote patients and clinicians, helps coordinate patient-care activities, and supports the efficient operation of medical services. The position is based at 3991 Highway 78 W, Ste 203, Snellville, GA 30039. Compensation starts at $21.00 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.
Professionalism, ethical conduct, relationship-building, cooperation, problem-solving, adaptability, organization, attention to detail, and conflict-resolution skills.
Ability to sit, stand, bend, talk, hear, and walk as required; lift or move objects up to 25 pounds; and meet the stated vision requirements.

Nice To Haves

Associate or bachelor’s degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment, support clinician and staff engagement activities, and promote the company’s culture and connection.
Respond promptly and appropriately to patient needs, including potentially difficult or emotional situations, and communicate effectively with peers, clinicians, and patients.
Assist psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, and coordination of patient forms and paperwork, including FMLA paperwork.
Facilitate communication among patients, medical staff, and pharmacies.
Answer incoming calls to the medical services line and support patients with medication questions, refill and release requests, appointment rescheduling, and other inquiries.
Ensure patient pharmacy information is accurate in the medical record and scan hard-copy correspondence into the patient’s EHR record.
Help patients access telehealth and resolve Patient Portal and other technical issues.
Handle urgent requests promptly, triage patient issues, direct them to the appropriate department, or escalate for assistance.
Assist with coordination of external patient-care referrals.
Provide clinicians with general administrative support, including sending letters and faxes, and coordinate with clinicians about additional patient questions.
Assist psychiatric clinicians with patient termination processes, including termination letters, external referrals, and AMD status.