Medical Secretary (Part-Time)
About The Position
The Medical Secretary delivers customer service and administrative support to patients, clinicians, and department staff in Internal Medicine and Family Medicine. Under direction, the role focuses on answering phones, scheduling and managing appointments, arranging appropriate follow-up, and conducting outreach calls. The secretary works independently across support duties and helps improve clerical operations by coordinating communication between patients and clinical staff. The position is part-time for 20 hours per week, Monday through Friday, with a schedule of either 9 a.m.–1 p.m. or 1 p.m.–5 p.m. The schedule may be flexible and will be determined upon hire. The primary location is 152 Dean St. (Building 3), Taunton, Massachusetts; travel to South Easton and Norfolk clinics may be required for coverage and training, depending on business need. The role requires handling protected health information in accordance with HIPAA and Atrius Health privacy policies, procedures, and protocols. The work takes place in a busy medical or clinical office with frequent interruptions and constant contact with patients and clinicians.
Requirements
- High school diploma or GED.
- At least 1 year of experience providing administrative support in a healthcare, medical office, and/or health insurance environment.
- Intermediate proficiency with Microsoft Office products.
- Strong interpersonal, customer service, time management, computer, and organizational skills.
- Ability to handle escalations and stressful situations.
Nice To Haves
- Previous experience in a job requiring multitasking and prioritization.
- Previous EPIC experience.
Responsibilities
- Help manage patient flow, access, and scheduling for clinical staff across both departments to optimize appointment availability.
- Help determine the urgency and priority of emergent add-on exams and patient appointments.
- Schedule patient appointments and exams or procedures appropriately.
- Assist patients with advanced imaging, referral processing, and communication with other departments.
- Conduct outreach to appropriate parties regarding appointments.
- Manage patient flow by following the department check-in process.
- Monitor referral and work-queue reports, conduct necessary outreach for open active referrals, and close referrals when appropriate.
- Assist with checkout and book follow-up appointments according to department guidelines.
- Complete medical justification forms for transportation.
- Communicate results to outside providers by faxing and/or routing information according to department protocol.
- Ensure the waiting room is maintained and orderly.
- Access only the minimum necessary protected health information for job duties and protect the confidentiality and privacy of all information accessed.
- Comply with Atrius Health and departmental privacy policies and follow HIPAA privacy guidelines.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
