Medical Secretary, Behavioral Health

University of Maryland Medical System • Aberdeen, MD

1d

About The Position

University of Maryland Upper Chesapeake Health is seeking new and experienced Medical Secretaries to support its Behavioral Health team. The role supports patient care by managing telephone inquiries, documentation, appointments, diagnostic tests, electronic patient records, and registration information. The position follows a rotating two-week schedule of 12-hour shifts: Week 1 on Sunday, Wednesday, and Saturday, and Week 2 on Monday, Wednesday, and Friday, with each shift scheduled from 8:30 AM to 9:00 PM.

Requirements

• High school diploma or equivalent.
• At least one year of previous customer service experience, or completion of an accredited or approved Administrative Assistant program within the last 12 months.
• Ability to communicate effectively and professionally with team members, physicians, patients, and customers.
• Ability to complete work within established time frames and assist with other duties to support the team.
• Ability to maintain professional conduct and appearance and keep work areas neat.
• Ability to arrive on time and complete assigned tasks or arrange coverage before leaving.

Nice To Haves

• Previous healthcare or medical office experience.

Responsibilities

• Respond to telephone inquiries, handle routine questions, and direct complex issues to the appropriate personnel.
• Complete, submit, and track required documentation accurately and on time.
• Maintain records and ensure documentation is scanned into patient files.
• Coordinate patient appointments and diagnostic tests with relevant staff, and arrange follow-up visits.
• Prepare for patient appointments and handle post-visit paperwork, including ensuring completion of Consent to Treat, HIPAA, and other required forms.
• Organize and prepare electronic patient records, reports, charts, and correspondence before patient arrival.
• Collect registration details, co-payments, referral forms, and authorizations, and forward them to the billing department.
• Maintain professional conduct and appearance, follow the office dress code, and keep desk and business areas neat.
• Complete work within established time frames, seek additional tasks when needed, and assist the team as appropriate.
• Communicate professionally with team members, physicians, patients, and customers.
• Arrive on time and complete tasks or arrange coverage before leaving for the day or lunch.

Benefits

• Health, vision, dental, and prescription drug coverage.
• 403(b) savings plan with company match.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED