Medical Secretary II, Family Medicine

University of Maryland Medical System•Towson, MD

15d

About The Position

The Medical Secretary II performs secretarial functions including answering phones, taking messages, scheduling appointments, maintaining files, editing and proofreading materials, and distributing correspondence. The role monitors patient check-in and check-out and performs other duties as assigned. The position supports patient registration and primary care office operations. It facilitates an efficient, professional registration process by collecting demographic and financial information through face-to-face registration, entering information accurately in medical records and patient billing systems, and ensuring registration forms and documents are complete and accurate. The Medical Secretary II also schedules follow-up visits, prepares daily clinic schedules and new patient information packets, answers and appropriately triages calls and questions, collects physician practice authorizations, and helps patients obtain referrals. The role protects patient and employee privacy, maintains accurate charts and records, obtains and documents required patient information, and collaborates with patients, families, co-workers, physicians, and ancillary departments to support coordinated care. It explains general registration, co-payment, referral, pre-authorization, deductible, physician billing, and specialty-service policies.

Requirements

High school diploma or GED.
One year of related experience.
Strong verbal communication skills.
Strong written communication skills.
General clerical skills.
Basic computer skills.
Multi-line telephone operational skills.
Excellent organizational skills.
Strong customer service skills.

Nice To Haves

Two-year associate degree.

Responsibilities

Answer phones, take messages, schedule appointments, maintain files, edit and proofread materials, and distribute correspondence.
Monitor patient check-in and check-out; support patient check-in, discharge, and scheduling.
Protect the privacy and confidentiality of patients and employees and treat patients, families, visitors, co-workers, and physicians with courtesy and respect.
Maintain accurate charts, files, and identification numbers; obtain, verify, and document required patient information.
Collaborate with patients, significant others, and ancillary departments to support continuous, well-coordinated care.
Collect demographic and financial information through face-to-face registration and enter information accurately in medical records and patient billing systems.
Ensure registration forms and documents are complete and accurate, and schedule follow-up visits in the appropriate systems.
Print daily clinic schedules and prepare new-patient information packets.
Answer telephone calls and triage calls and questions as appropriate.
Collect physician practice authorizations and enter relevant information into registration and billing systems.
Instruct patients to obtain referrals as needed and follow up with referring physician offices when necessary.
Explain general registration, co-payment, referral, pre-authorization, deductible, physician billing, and specialty-service policies.
Perform other duties as assigned.